Emergency Management Webinars

PRIOR TO THE WEBINAR

Register for the webinar by clicking here and filling out the information. After completing your registration, you will be sent an email confirmation with a link to the webinar and the option to add the webinar event to your calendar. An example of the email confirmation is below:

If you have questions for the speaker or any general questions about the EM webinars, please email them to emwebinars@jibc.ca. Questions for speakers should be sent at least two days prior to the webinar. For any questions about the ESS webinars, please email them to ess@jibc.ca. 

ON THE DAY OF THE WEBINAR

You can access the webinar by clicking on the link in your registration email (or directly from the calendar invite if you added it to your calendar).

Fifteen minutes prior to the webinar start, you can click the link and check your audio/speakers (no microphone or camera is required).

During the webinar, you will be listening to and watching presentations by one or more speakers. If you wish to engage with the speaker or the host, you can type a text question in the chat window. A recording of the webinar will be posted below after the session.

We are migrating our previous webinar recordings to EM Webinar Recordings.

EM WEBINAR 43: CDART: Animal and Disaster Management Overview

Using the Sendai Framework, this webinar looked at the emergency management of animals by local government. After a brief history of animals and disasters, we looked at each of the four pillars and provided information and guidance that emergency managers can use to develop protocols tailored to their community. Next, we provided criteria for animal responders and tools to use during response. Finally, we discussed the services that CDART can provide. Speaker: Cheryl Rogers, CDART National and Mobile Support Coordinator. Recorded May 26, 2021.

EM WEBINAR 42: The Provincial Disaster Psychosocial Team: Ways It Can Help and How to Request Services

This presentation describes the psychosocial services of the Provincial Disaster Psychosocial Team that are available to communities during emergencies and disasters. As part of Health Emergency Management BC (Provincial Health Services Authority), this provincial psychosocial resource is comprised of Disaster Psychosocial Services (DPS) and the Mobile Response Team (MRT), enabling it to respond to events through both DPS volunteers as well as MRT team members. The team has also developed the provincial Mental Health and Wellness Recovery Community Planning and Guidance Toolkit to support communities in the aftermath of large-scale events with significant psychosocial impacts. This is complemented by a range of psychosocial and wellness resources, including training that can be delivered both in-person and virtually. This presentation will give you an opportunity to learn more about the Provincial Disaster Psychosocial Team, how you can access its different services and resources, as well as to share what you think might be helpful to your community. Presenters: David Hutton, Director, Provincial Disaster Psychosocial Team; Ryan Good, Coordinator, Disaster Psychosocial Services; Valerie Hruschak, Manager, Mobile Response Team; Margaretha Lundh, Manager, Mental Health and Wellness Recovery Recorded April 28, 2021.

EM Webinar 41: Pride & Protection: Canada's First Indigenous-led Coast Guard Auxiliary Patrols B.C.'s Rugged Coast

This webinar introduced the Coastal Nations Coast Guard Auxiliary (CN-CGA), Canada’s first Indigenous led Coast Guard Auxiliary. The CN-CGA was incorporated in mid-2018 under the sponsorship of the federal government, for the purpose of providing organized voluntary maritime search and rescue in coastal areas of B.C. Presenters shared how this exciting and new auxiliary began in protecting both mariners and citizens, its intersections with the federal government, and the unique opportunities for building community resilience along B.C.’s coast with the strong and lasting partnerships between maritime First Nations and the Canadian Coast Guard. Speakers: Anthony Moore, Emergency Response Services Manager / Enforcement & Emergency Services Nisg̱a’a Lisims Government, and Conrad James Shaw Cowan CD, BA, MA-(DEM), Executive Director, Coastal Nations Coast Guard Auxiliary (Western) Inc. Recorded on March 31, 2021.

WEBINAR 40: AUTISM AND EMERGENCY RESPONSE

For this webinar, we heard from Autism Canada regarding autism and emergency response and the SARA project. The autism community represents a vulnerable population not only in Canada but globally. Planning for this community means understanding how the neurodiverse address, interact and may need support in managing risks, hazards, and many things we take for granted in our planning and preparedness activities. People with autism and other vulnerable neurodiverse populations, including those with ADHD, TBI, Alzheimer’s, Dementia, FAS/FAD and other asynchronous conditions see and experience the world very differently. Our work helps prepare them and train responders so that we all can identify, manage, and mitigate risks together as a community, and to be sure that their voices are heard throughout the process. Recorded on January 27, 2021.

WEBINAR 39: HOSTING WITH HUMILITY: LESSONS FROM TIMMINS’ 2019 HOST COMMUNITY EXPERIENCE

This presentation will share findings about the impacts of hosting evacuees on a host community in Northern Ontario and what improvements can be taken by various partners to reduce negative impacts on host communities and negative experiences for First Nations evacuees. Research findings indicated barriers that have contributed to Ontario's limited hosting capacity with the hope that lessons can be applied in other contexts. The presentation will include some BC-specific content and literature. As we experience the uncharted impacts of environmental degradation and climate change, we must prepare to take care of one another, but we must also ensure minimal disruptions by ensuring EM capacity building occurs in tandem. Recorded November 24, 2020.

WEBINAR 38: Introduction to Business Continuity Planning (BCP) 

The emergence of COVID-19 and the growing frequency and magnitude of fire, flood and severe storm events has intensified the focus on First Nations and Local Authority preparedness. Elected officials and public servants must continue to serve their communities even when internal operations have been impacted.  

Business Continuity planning allows First Nations and Local Authorities to protect residents and the critical services they  rely on despite challenging or extreme circumstances. This session will: 

• Explain the difference and connection between Emergency Management and Business Continuity.
• Provide a brief overview of Business Continuity fundamentals.
• Demonstrate the value of Business Continuity.

Recorded October 28, 2020.

WEBINAR 37: Disaster mental health and wellness recovery

This webinar included:
•    a short overview of the provincial coordination and support framework (B.C. Ministry of Health)
•    an introduction to the Mental Health and Wellness Recovery Toolkit
•    an overview of coordinated provincial and local recovery efforts in Grand Forks
•    learnings and future collaboration 

Recorded September 30, 2020.

WEBINAR 36: Submitting a Successful Response Claim 

This presentation will help guide listeners through the principles of eligibility of emergency response and recovery costs under the Emergency Program Act and what Emergency Management British Columbia requires from local government and First Nations to allow reimbursement for the eligible costs claimed. This step-by-step webinar is designed to help the listener understand the principles of eligibility, as well as the procedure and documentation needed to support the eligibility when submitting a response claim.  (This webinar is applicable to the Province of B.C.) Recorded July 29, 2020.

WEBINAR 35: Welcoming a new ERA of ESS: Adding the Evacuee Registration & Assistance (ERA) tool to the ESS toolbox

The purpose of this webinar is to provide the ESS community and partner organizations with a better understanding of the recently launched ERA Tool. This presentation will provide an overview of the ERA Tool, the User Groups and Portals and the exploration of innovative solutions for the integration of the tool into ESS business processes. Recorded on June 24, 2020.

WEBINAR 34: Emergency Support Services – Wise Delivery Practices for Virtual Spaces  

Building on the existing good will and intentions of EM community which includes Emergency Support Services volunteers and professionals.  This webinar is for folks who provide Emergency Management Services to citizens who have been evacuated from their homelands. 

The wildfires and floods from 2017 and 2018 resulted in many after action reviews, including the Chief Maureen Chapman and George Abbott report, Addressing the New Normal: 21st Century Disaster Management. A common thread to the reviews was the need to foster more compassion in Emergency Management services, including Emergency Support Services. With growing awareness and compassion, there is room to grow. Join us for an introduction to some tangible tools for any EM volunteer or professional to be inclusive to the broad range of identities and experiences of humans that make up our Province.  

This webinar can explore wise practices for delivering ESS in a compassionate, safe and informed way:

• Valuing your roles in a new ERA
• Examples of Virtual vs In-Person delivery (with physical distancing); 
• Supporting evacuees through the new ERA – practicing compassion when interviewing and filling in forms
• Self-care and community care tips to address secondary trauma 

Recorded on May 27, 2020.

WEBINAR 33: Virtual EOC's - What might they look like?

Most of us are familiar with the physical look and feel of an Emergency Operations Centre but have you considered what it might be like to operate one virtually? COVID-19 has caused many of us to move to distributed work teams so you may already be getting a sense of this new work environment.

An EOC is a management tool used to build your organization's capacity when struck by a major emergency or disaster. It is based around the notion that bringing people together under a common direction, to communicate, coordinate and collaborate, in addressing critical needs. So how do we do this in a virtual environment? What processes might carry over from a physical EOC? What new practices might be necessary? And what about the role of technology?

Through this collaborative webinar, we draw on current literature and the experiences of those willing to share your successes, tips and challenges. We kick off this webinar by exploring current thoughts and ideas on the use of virtual emergency operation centres, integrate in the challenges and opportunities presented by an activation during COVID-19 isolation, and wrap up with experiences, successes and challenges. Recorded on April 29, 2020. Resources: Webinar 33 Presentation Slides

Webinar #32 Integrating Cultural Safety and Humility skills in Emergency Management Services

How do we create a culture shift that is open and makes space for Indigenous people, knowledge and practice? Join us for this webinar to learn more about wise practices EMBC is embracing in leading a culture shift.

The B.C. government has made a commitment to true and lasting reconciliation through passing of the Declaration of Rights of Indigenous Peoples Act (DRIPA) and the Calls to Action of the Truth and Reconciliation Commission (TRC). Reconciliation is broad and touches all aspect of life, society and industry. UNDRIP is a foundational human rights tool to build a better province. Each of us have a powerful ability to encourage, role model and lead change. A common understanding needs to be fostered for permanent progress to be made. Inclusion and integration of Indigenous knowledge and practice are key to restoring health and justice more broadly and the process of reconciliation. Recorded on February 26, 2020.

Webinar #31: New and Updated Evacuation Guides: A Guide for Communities
Purpose:  Developed through collaboration at the federal and provincial level, with guidance, feedback and considerations provided by First Nations and Local Authorities, the Evacuation Operational Guide and the Managing Access into Areas Under Evacuation Order Guideline provide advice, information, considerations and templates for all stages of an evacuation.  This presentation will give an overview of these guides and recommendations, and provide an opportunity for discussion and questions. Recorded on January 29, 2020.

Webinar #30: Hazard, Risk and Vulnerability Analysis (HRVA) – A Tool for Community Risk Assessment
The purpose of this Webinar is to provide an overview of the Hazard, Risk and Vulnerability Analysis Tool (HRVA). An HRVA is the foundation for any community or regional emergency management program. It informs risk reduction strategies, emergency response and recovery plans, and other elements of emergency programs. This session will provide a sneak-peak at an HRVA available to Local Authorities and First Nations in British Columbia and provide tips and tricks for using the tool. We’ll also briefly discuss the importance of using future climate information in emergency management. Recorded on October 23, 2019.

* The recording has been edited due to some technical issues.

Webinar #29: Gender and Disaster
The purpose of this webinar is to introduce gender and disaster. Along with covering basic terminology, we will look at why gender matters, and discuss some tools and methods to apply a gender lens to disaster and emergency management. Recorded on September 25, 2019.

Webinar #28: Health Emergency Management BC: Season Readiness for Wildfire Smoke
Wildfire smoke causes episodes of the worst air quality that most people in British Columbia (BC) will ever experience. Research from BC and around the world has shown that wildfire smoke exposure is associated with large increases in respiratory health risk, and somewhat smaller increases in cardiovascular and mortality risk. With the record-breaking seasons of 2017 and 2018 behind us, we are heading into 2019 preparing for the worst. This webinar will cover the air quality impacts of wildfire smoke in BC, its health effects, and information on effective personal and public health protection. Recorded on May 29, 2019.

Webinar #27: Environmental Emergency Program and Local Authorities
The purpose of the webinar is to review the Environmental Emergency Program (EEP) which is the lad provincial agency during a hazardous material spill response. EEP develops legislation, conducts response and ensures recovery of spills that can or have the potential to impair the usefulness of the environment or are a risk to public safety. The session introduced each EEP section, described how each response officer is training and equipped, discussed how EEP fulfills its responsibilities and what role local authorities play during a response. Recorded on February 27, 2019.

Webinar #26: Implementing a Community Notification System 
The purpose of this webinar is to share information and to hear from various communities on their experiences with implementing an emergency notification system.  The communities are at various staging of implementation and will be discussing engagement and buy-in from community members, how the systems are being used, success, challenges, and lessons learn. Recorded on January 30, 2019.

Webinar #25: Are You Ready to Recover? Disaster Financial and the Transition from Response to Recovery
This webinar was re-recorded due to poor quality and technical difficulties experienced during the original recording.  The Participant Poll and Survey Poll were not included. Recorded on September 26, 2018.

Webinar #24: Supply Caches: Mobile vs. Fixed
The purpose of the webinar was to explore where to store emergency response supplies and how to design their storage requirements. The Saanich Emergency Program has both fixed location and mobile equipment caches and has recently acquired a custom designed trailer. Using Saanich as an example, the webinar will discuss some of the respective advantages and disadvantages to consider. Recorded on May 30, 2018.

Webinar #23: EMBC First Nation Coordination Unit
On April 1, 2017 Emergency Management BC entered into a 10-year bilateral agreement with the Department of Indigenous Services Canada (DISC) to provide emergency management services that includes the provision of mitigation, preparedness, response, and recovery activities. Almost immediately following the signing of the agreement, BC experienced a significant freshet event, followed by the worst wildfire season in provincial history. This session will provide an overview of the agreement between EMBC and DISC, identify how the freshet and wildfire events of 2017 shaped the first year of implementation as well as highlight areas of innovation and partnership as we move forward with this work. Recorded on March 28, 2018.

Webinar #22: Livestock Relocation Planning
The 2017 wildfire season profoundly impacted livelihoods in the BC Interior, including the agricultural sector. Farm producers lost livestock and suffered economic impacts that highlight the need for ongoing preparedness. This webinar will explore key issues associated with relocating livestock in BC emergencies, and summarizes livestock response policies developed by the BC Ministry of Agriculture and Emergency Management BC and the role of local governments. The session will introduce a Template Plan that can be adapted and added to existing Emergency Plans in BC local jurisdictions to assist livestock producers. Recorded on January 31, 2018.

Webinar #21: Community Lessons Learned: Flooding
The focus of this webinar is to reflect on the recent flooding within the Squamish-Lillooet Regional District and the Tseshaht First Nation. The presenters share their experiences for the response and recovery activities and discuss some of the strategies, challenges and lessons learned. Recorded on March 29, 2017.

Webinar #20: Critical Infrastructure
This webinar focused on the Critical Infrastructure (CI) Assessment Tool. The presentation provided an overview to the CI Assessment Tool Project, definition of the relevant key terms, and with the use of visualizations and examples, provided a comprehensive understanding of the tool itself. It also touched on the benefits as well as the relevant resources used to assist with the facilitation process of conducting a critical infrastructure assessment. Recorded on January 25, 2017. 
Resources: CI Assessment Tool

Webinar #19: Business Continuity Management
The focus of this webinar looked at Business Continuity planning which is an integral part of ensuring an organization will be able to survive adverse and damaging events and continue to be able to sustain the mission for critical services. The webinar highlighted what the key aspects of an effective business continuity program, the potential challenges and some successful strategies to help build a program. It also be featured a presentation from the City of Port Coquitlam outlining the pre-disaster recovery planning they have been conducting in their community. The presentation included a review of the process including solutions, resources and a strategic plan will be highlighted for any municipal entity wishing to conduct a similar initiative. Recorded on November 30, 2016.

Webinar #18: Building Resilient Communities
Mayor Craig Snodgrass of High River, Alberta, will speak to his presentation titled “Recovery, Disaster Risk Reduction and Resilience-Building: The High River Experience”. He will address how the community responded to and recovered from the 2013 floods, transforming their town and surrounding areas to a vibrant environment that puts people first and lives by its motto of “We are doing it better, being innovative and daring to be different!” The presentation will review the flood’s impact, highlight the challenges that the municipality was faced with, provide valuable lessons learned and touch on the many successes. Recorded on September 28, 2016.

Please note: there were issues with connectivity for sound and playing of external videos. The additional links to the videos discussed in the presentation are provided below:

Video #1: 2013 Flood Model

Video #2: High River Strong: Flood 2013

Video #3: Flood Mitigation: unavailable

Video #4: Welcome to High River

Webinar #17: Community Preparedness: Resources, Tools & Tips
Community preparedness plays a significant role in determining the extent of impact an emergency event or disaster can have on a community and its residents. In this webinar we will explore what it takes to have a successful community preparedness program and ways to navigate around some of the potential challenges. We’ll look at resources, tools and tips that may assist you in enhancing or expanding your own program. Recorded on July 27, 2016.

Webinar #16: Working With Volunteers
The focus of this webinar will be volunteer management. We will explore what it takes to build a successful volunteer program, identify potential challenges and look at strategies that can help to recruit, coordinate and engage volunteers. The session includes two guest presenters, both of whom have a long history managing and overseeing volunteer programs within their communities. Recorded on May 25, 2016.

Webinar #15: Mass Care
During this webinar we will provide an overview to Mass Care, what it entails and why it is important to emergency management planning. We will review the benefits to planning for Mass Care and the risks to not having plans in place. Presenters will outline some of the planning considerations and principal activities to consider when planning, coordinating and responding to mass care. We apologize, due to technical errors, the webinar video is unavailable, however, the webinar's PowerPoint is available.

Webinar #14: EM in Rural BC - Challenges and Successes
Learn how rural communities are managing their emergency management programs. Hear some of the challenges and success stories of developing and operating emergency management programs in smaller and more rural communities in various areas of BC. Presenters will showcase some of the innovative and creative ways that communities have been able to navigate challenges, adapt lessons learned and build resiliency. Recorded on January 27, 2016.

Webinar #13: Evacuation Planning
A well versed and adaptable evacuation plan can mean the difference between life and death during an emergency. During this webinar we will review the key elements of a community evacuation plan, some of the components that need to be considered during the development of the plan, and the various resources that come into play during the evacuation process. Recorded on November 25, 2015.

Webinar #12: After Action Reviews and Improvement Planning
One way to increase preparedness and build resiliency within our communities is to review past operational engagements and exercises. When done effectively, this allows us to identify what worked well and also define areas for improvement. This webinar will take a closer look at the benefits of conducting After Action Reviews, some of the steps to ensure success and the importance of having a sound Implementation Strategy. Recorded on September 23, 2015.

Webinar #11: Emergency Management for Major Planned Events
Beautiful British Columbia is becoming a hot spot for large scale special events from outdoor multi-day concerts (Pemberton Music Festival) and highly visible sporting events (Ironman, Alcan Dragon Boat) to specialty seasonal festivals (Celebration of Lights, WinterFest). Each of these involves managing, facilitating and collaborating with various stakeholders. How do local emergency management programs fit into these planned events? The province has recently collaborated with stakeholders to develop the Major Planned Events Guidelines. This webinar will introduce the guide and explore principles, best practices and tips which will help integrate and prepare Local Authority emergency programs and make the events safer for all. Recorded on July 22, 2015.

Webinar #10: Developing Emergency Management Plans for Your Community 
An all-hazards approach to emergency management planning is a major part of community preparedness. Hear from local communities about their experiences and challenges developing emergency management plans to help make planning in your community more effective. Recorded on May 21, 2015.

Webinar #9: EOC Leadership and Management
Ever wonder how EOC Leadership and Management manage situations and make strategic decisions in emergencies? Join this casual interview style webinar where various positions will share stories and discuss successes and challenges in their roles. Submit your questions in advance and be sure to listen in for responses from the panel. It’s sure to be a very interactive session. Recorded on March 19, 2015.

Webinar #8: Data and Information Management in the EOC
Once data is collected, there are a number of ways to display, analyze, and present information in an EOC. This webinar will explore how display boards, forms, and visuals can be used to streamline the timely sharing of data and information among EOC staff. Recorded on January 22, 2015.

Webinar #7: Liaison Officer: Putting Theory into Practice
This webinar will explore the role of the EOC Liaison Officer and their unique role in supporting the EOC Director and others on the Management Team. Recorded on November 27, 2014.

Webinar #6: Delivering Effective Discussion-based Exercises
With competing priorities and limited resources, it can be difficult to conduct exercises with your emergency management team. An exercise design instructor and local community exercise planners will explore some principles, practices and tips to help communities develop and deliver effective discussion-based or table top exercises. Recorded on October 23, 2014.

Webinar #5: Social Media and Emergency Management
During an emergency or time of crisis, Facebook and Twitter are frequently used to send emergency messages. An important component of using twitter to communicate with the public is the “hashtag”. During this webinar, learn how to use “hashtags” to pull audiences to your information as a source of truth. Recorded on September 18, 2014.

Webinar #4: Emergency Operations Centre (EOC) Activation
Do you activate or don’t you activate? Through first-hand experience, our speakers will explore these questions and other aspects of EOC activation, political and organizational challenges, staffing models and initial EOC activities. This webinar will provide personnel from local government with some key information and practices related to the activation of Emergency Operations Centres. Recorded on July 16, 2014.

Webinar #3: Flood Response and Recovery  
Floods are the most frequent natural hazard in Canada and the most dangerous in terms of property damage and civil disruption. This webinar will provide participants with an inside look at the role of the EOC in supporting response, evacuations and planning for recovery from recent flooding in BC and Alberta. Recorded June 19, 2014.

Webinar #2: The ICP and EOC Interface
When an EOC is activated to support large incidents, it is essential to have a strong working relationship with the first responders in the field. This webinar will explore this relationship and hear from experienced Incident Commanders around approaches that may assist an EOC in developing this essential relationship with the Incident Command Post and their personnel. Recorded May 22, 2014.

Webinar #1: Building Situational Awareness in an EOC
This 48 minute webinar developed by JIBC and made possible by EMBC, features presentations and discussions with JIBC faculty, EMBC Senior Regional Manager John Oakley and Victoria Emergency Management Agency’s Rob Johns. The presentations are followed by a live question and answer period. Recorded March 6, 2014.

For further information on this webinar series or to provide suggestions on future webinars, please contact emwebinars@jibc.ca.

We are migrating our previous webinar recordings to EM Webinar Recordings.

ESS WEBINAR 6: reconciliation in ess: a shared responsibility

Speakers: Char Etzerza, Community Member; Michelle Jefferson, Mobile Support Team; Dianne Garner, Nlaka'pamux Health Services Society; Bob Mills, First Nations Health Authority; Kayla Pepper, EMBC.
This webinar for emergency management practitioners was about BC’s reconciliation declarations and agreements with Indigenous peoples, and how these commitments support community-to-community emergency management and ESS program development. Participants learned and reflected on wise practices to bring the principles of cultural safety into how we lead ourselves and how we lead in ESS environments. A link to a video from Dianne Garner will be posted here when available. Recorded May 20, 2021.

ESS WEBINAR 5: Adult Literacy and ESS

Speakers: Kat Eddy, Campbell River Literacy Association, Shaun Koopman, Strathcona Regional District/CRESST 
Did you know that over 40% of British Columbians struggle with basic literacy? What can ESS responders watch for when accessing needs? This webinar explored the challenges faced by low literacy adults as they engage with community services, and provided ESS responders with strategies to make their interactions more effective. We reviewed tips for sharing information, ensuring information is understood, and highlighted a few small changes you can make in your communication which can enrich the interactions you have with lower literacy adults and in your own daily life. The presenters provided sample draft visual guides during the presentation. Please contact the presenters for details or editable versions. Recorded April 22, 2021.

ESS WEBINAR 4: RDOS Evacuations in 2020 and a New ERA

Speaker: Anne Benn, Regional District of Okanagan-Similkameen
The Regional District of Okanagan-Similkameen in 2020 had the largest activation of ERA during the Christie Mountain Fire with 4,777 registrations. Emergency Program Coordinator Anne Benn will walk you through their journey of ERA implementation, ESS activation, a systematic review of their EOC and ESS processes, and how it has informed change. Recorded March 25, 2021.

ESS Webinar 3: ESS and community networking

Speakers: Dave Dickson, City of Williams Lake and Cariboo Regional District, and Margaretha Lundh, HEMBC/PHSA
Although ESS may end after 72 hours, responders may need to be aware of supports which can assist community member for days or months to come. In this webinar, Dave will explore the need for various community supports and networks following emergency events in the Williams Lake area. Margaretha will speak on mental wellness, what she and her team have been doing in the Cariboo/Chilcotin and what we need to consider as we move forward. Recorded February 25, 2021. Resources: Webinar PowerPoint Slides

ESS WEBINAR 2: TRAINING & RESPONSE - RESPECTING COVID-19

JIBC and EMBC presented an engaging webinar featuring the innovation and experience of three dynamic Emergency Support Services (ESS) responders. The presenters drew upon their extensive experience both with ESS response and in building and expanding their ESS teams, as they shared their original solutions for training and response that respects the limitations necessary for responder and evacuee safety during the COVID-19 pandemic. Think virtual Reception Centre and effectively adopting Electronic Registration Assistance tool (ERA) on a mobile basis to cover a large geographic area serving remote communities. Anyone involved with emergency management and emergency support services will benefit from this webinar. Recorded January 28, 2021.

ESS WEBINAR 1: ESS and the Virtual World – A New ERA

This session offered a breakdown of how the City of Nanaimo adopted and successfully implemented the Evacuee Registration & Assistance (ERA) tool. It also detailed wise practices for applying ERA in a Level 1 ESS response and in overall ESS program delivery. Recorded November 26, 2020.