Conflict resolution graduate applies knowledge and skills inside and outside of the cockpit
"Nowhere else is the communication process more important than in the cockpit of an aircraft,” says Teara Fraser, a commercial pilot and President of her own company, Kisik Aerial Survey. “Breakdowns in communication and conflict resolution can lead to little misunderstandings, or worse, a major disaster.”
Fraser recognizes that being able to resolve conflict effectively not only improves aviation safety but is also a tool that will help advance her career in aviation. That’s why in 2009 she began studies in JIBC’s Centre For Conflict Resolution.
At the time, Fraser was the First Officer on a 50-seat Dash 8. “The First Officer must be able to act as both an assertive individual and respect the chain of command,” says Fraser. “Assertive behavior in the cockpit doesn’t challenge authority; it clarifies position or interest and understanding or intent, and as a result enhances safety operation of a flight. Taking the conflict resolution program helped me recognize the importance of communication and conflict resolution skills in promoting aviation safety.”
In 2010 she graduated with a Certificate in Conflict Resolution: Specialization in Negotiation and also started her own business: Kisik Aerial Survey Inc., which provides aerial photography acquisition services to governmental, environmental, engineering, utilities, mapping and geospatial users. Kisik is a Cree word for sky.
The knowledge and skills she learned about conflict resolution in the JIBC program, which she completed through part-time studies, help Fraser in her job every day. “I have applied these skills to truly listen, and be heard, when making the decisions that result in the safest outcomes when flying in a two-crew environment. I communicate better, I am able to see things from the ‘other guys’ perspective, and my overall awareness of self and others has grown considerably.”
Born in Hay River, Northwest Territories, Fraser grew up in Quesnel and is a member of the Metis and Cree First Nations. Now living in Vancouver, the mother of two says conflict resolution skills are also invaluable at home. “The skills I developed though this program have not only made me a better pilot but have had real value in many other aspects of my professional and personal life,” says Fraser. “This program has taught me how to build trust in all my relationships and how to honor everyone’s voice, values, and needs, including my own.”
Since 1986, the JIBC Centre For Conflict Resolution has provided education for thousands of students and organizations completing individual courses and certificate programs.
The Certificate in Conflict Resolution: Specialization in Negotiation was developed to meet the needs of diverse learners in many professions. The ability to negotiate and resolve conflicts effectively has become a modern day survival skill needed in both professional and personal settings. The certificate is a 36 day, 18 credit program that can be completed in a timeline that suits each learner’s schedule and budget. Courses range from two to five days in length and are offered in 14 communities across BC, in Calgary and Edmonton, and soon will be offered in Toronto.
Last updated October 3, 2014