Associate Certificate in Workplace Conflict

All JIBC course codes changed on July 1, 2015.Learn more

The Associate Certificate in Workplace Conflict is comprised of 11 days of face-to-face training that will teach learners how to recognize, understand and resolve conflict more effectively, and build more productive relationships with clients and colleagues.

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Who Should Take This Certificate Program

Anyone wishing to learn more about the process and practice of collaborative conflict resolution within the specific context of workplace conflict. The Centre for Conflict Resolution offers a number of Information Sessions throughout the year.

The Centre for Conflict Resolution offers a number of Information Sessions throughout the year.

Learning Objectives

You will first learn the foundations of collaborative conflict resolution with a focus on self awareness in conflict. You will then apply this understanding and knowledge in a problem solving/negotiation setting. More complex situations in group dynamics will then be explored and finally you will apply analytical skills to a variety of conflict intervention approaches in a workplace setting. Your learning will culminate in a written and practical assessment of your learning, skills and abilities.

Program Format

  • The certificate program is 11 days of face-to-face training and a mail-in assessment. 
  • You can take courses individually or complete the associate certificate.
  • Learn at your own pace – take courses when they fit your schedule.
  • There is continuous intake into this certificate program.
  • All four courses are scheduled several times throughout the year.
  • Full attendance is required.
  • We recommend you complete the program within 6 months.

Courses

To check current course availability, select the course code below. If you wish to register, follow the instructions on the course listing.

Course NameCourse CodeCreditsDays

Foundations of Collaborative Conflict Resolution OR

CRES-1100  

Foundations of Collaborative Conflict Resolution: Workplace Focus 

CRES-11011.53

Negotiation Skills Level I

CRES-11701.53

Conflict Dynamics in Groups

CRES-1210

1.02

Resolving Conflict on the Front Line: Demonstrating Leadership at Work

CRES-12001.53
Assessment: Associate Certificate in Workplace ConflictCRES-1552  

 


Note: 1 day is equivalent to 7 credit hours.  A credit is comprised of 14 hours.
Single courses in the Certificate Program are available for individual enrollment. 

Books & Supplies

Course manuals are supplied when you attend class, and if purchase of books or other materials are required you will be advised of the details when you register.

Cost

Certificate Enrolment Fee: $75
Cost for the program is approximately $2400 plus (Learner service Fee costs vary based on course locations).

Enrolment Process

The courses and certificate are open to anyone. There are no formal requirements for admission.

Register to a class
To check individual course availability, select one the course codes above and follow the instructions on the course listing. 

Enroll in the program
Apply Online

Mail 
Justice Institute of BC
Student Services
715 McBride Boulevard, New Westminster, BC V3L 5T4

Fax
to Student Services at 604.528.5653

Email
register@jibc.ca

Phone
604.528.5590
or 1.877.528.5591

Assessment

CRES-1552 Assessment: Associate Certificate in Workplace Conflict is a mail in assessment.

See Assessment Details.

To receive your Associate certificate in Workplace Conflict you must successfully complete the four required courses and an assessment demonstrating achievement of the learning outcomes. Required courses include CRES-1101, CRES-1170, CRES-1210, and CRES-1200.

The assessment for the Associate Certificate in Workplace Conflict is a mail-in assessment that consists of a recording of a collaborative conflict resolution conversation based upon a real-life workplace situation (can be created during the optional course CRES-1175: Role-play Practice Course, or be a specially made recording created by the learner for this assessment) and a structured, reflective essay, designed to self-assess the recording and document the learning and change experienced by the student during the program. Note: You cannot submit or pay for your assessment until you complete all four required courses for the Associate Certificate in Workplace Conflict. Note: Students may not use the recordings from either CRES-1200 (Formerly CCR200: Conflict on the Front Line: Leaders as Conflict Resolvers) or CRES-1170 (Formerly CCR170: Negoitation Skills Level I).

You must be enrolled in the certificate program before submitting this assessment.

Fee

The fee is due when the assessment is submitted to the JIBC. You may pay by cheque payable to the Justice Institute of British Columbia, or by credit card. You are not required to register, nor pre-pay for your assessment. Please remit payment when you submit your assessment for marking.

Submission

Email, or mail your completed assessment and payment instructions to:

CCR Assessments
Centre for Conflict Resolution
Justice Institute of BC
715 McBride Boulevard
New Westminster, BC V3L 5T4
Phone: (604) 528-5825
Email: mschaeffer@jibc.ca and ccrassessments@jibc.ca

You will receive your resuls by mail within four-six weeks from the date received.


Last updated March 9, 2017