Advanced Specialty Certificate in Community Care Licensing

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This program is for current and future Community Care Licensing Officers (CCLOs). It covers all the knowledge and competencies that is needed to do their jobs.

CCLOs are employed by provincial health authorities and play an important role in protecting vulnerable people. They inspect and monitor private and public facilities for child care, youth residential care, residential group care and long-term care in B.C. They also conduct investigations, provide education and support to licensees, and take action to bring facilities into compliance with the Acts and Regulations that govern them.

The certificate comprises 30 credits of specialized and advanced curriculum that builds upon prior education and experience. Courses are delivered online, giving learners in BC and elsewhere a lot of flexibility. You can maintain your work and family commitments while you enroll in one or more courses per term until you complete the certificate.

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Who Should Take This Certificate Program?

If you are already employed as a CCLO, the Advanced Specialty Certificate is a valuable professional development tool.

If you are thinking of becoming a CCLO, this credential will help you meet the qualifications that Health Authorities are looking for.

Provincial Health Authorities helped develop the curriculum, so the certificate is expected to be a preferred credential for those seeking employment in this field. Generally, employers favor candidates who have work experience as a care provider or a manager in a community care setting, or in another professional capacity within a Health Authority. If you don’t have that kind of work experience, you could consider pursuing the certificate while gaining related work experience.

What Will I Learn?

In accordance with the overall learning objective of the program -providing current and future Community Care Licensing Officers with the specialized knowledge, skills, and abilities needed to carry out the statutory duties delegated to them by a Health Authority’s Medical Health Officer - upon completion graduates will:

  • Demonstrate competence in all areas of the current British Columbia Licensing Officer Occupational Profile.
  • Demonstrate sound, ethical decision-making abilities from a legislative point-of-view.
  • Articulate a clear understanding of administrative law, especially as it pertains to their role.
  • Explain a CCLO’s authority, and where that authority comes from.
  • Demonstrate effective communication skills, both verbally and in writing.
  • Apply skills in conflict resolution, critical thinking, and interprofessional practice.
  • Demonstrate the knowledge and skills necessary to assess applications, requests for exemptions to legislation, and health and safety plans; conduct inspections and investigations; and, take action to bring care facilities into compliance with all applicable laws and regulations.
  • Demonstrate the ability to ensure safe environments for: children in day care; children, youth, and adults in residential care facilities; seniors in long-term care facilities; individuals with developmental disabilities living in group homes; and individuals with mental health and addiction disorders living in group homes.

Program Format & Length

All courses within this advanced 30 credit program are delivered in a facilitated, online format with one important exception: learners who have not been employed as CCLOs must register for a practice experience at the end of the program. The practice experience allows learners to gain valuable knowledge in the field.

The graded components of this course are submitted online, while the location of the practice experience component is negotiated between the learner, JIBC, and a field site. Travel to a JIBC campus is not required.

Professionals who have been working as Community Care Licensing Officers may be eligible to receive credit for up to half of the program – it’s possible for an experienced CCLO to earn this advanced certificate after completing five of the required courses. Those who wish to be evaluated for Prior Learning Assessment and Recognition (PLAR) should contact the Program Manager at cclo@jibc.ca for details.

Program Length

Learners who enroll in the program full-time (three courses per semester) can complete the program in four semesters. However, it is anticipated that most learners will enroll on a part-time basis and proceed at a slower pace. Learners who enroll in one course per semester will complete the program in ten semesters.

Learners will have a maximum of five years to complete the program.

Program Cost

  • Tuition for the Community Care Licensing Certificate is $631.41 per course, plus Learner Services Fee. Textbook costs are extra.

(all fees subject to change)

Application Process

  1. Download the Advanced Specialty Certificate in Community Care Licensing Application Form and the Confidential Reference Form. Compile all required documentation. 
  2. Submit your application package with payment using one of the following methods. Note the application deadlines below.

    In Person:
    Drop your completed application package off at the Justice Institute of British Columbia's New Westminster campus.

    Justice Institute of British Columbia
    Registration Office
    715 McBride Boulevard
    New Westminster, B.C.V3L 5T4

    Phone Number: 604.528.5590
    Toll-free: 1.877.528.5591
    Email: registration@jibc.ca

    By Mail:
    Please send application package to the above address.

Application Deadline

Semester Start Date

July 29, 2016

September 12, 2016

November 25, 2016

January 9, 2017

Courses

The program consists entirely of required courses that are common to all learners with the exception of the final course, which is determined based upon the learner’s work experience as a Community Care Licensing Officer.

Required Courses

CCLO-3300 Administrative Law - 3 credits
This course examines all statutes and regulations relevant to the role of Licensing Officers within a community care setting. The course explores delegation and procedural fairness. The learner will gain an appreciation of administrative law and apply statutory decision-making in context to their role as delegates of the medical health officer. 
Prerequisite: None

CCLO-3301 Vulnerable Populations in Licensed Care Facilities - 3 credits
This course provides an opportunity to analyze the diverse social, physical, emotional, cultural, spiritual, and developmental care needs of vulnerable populations found in licensed community care facilities. Learners will identify organizational systems and community partners that support these populations. Challenges and barriers that may impact the persons in care are discussed. Learners will differentiate appropriate programming and care standards for vulnerable populations and have an opportunity to evaluate childcare and residential care plans. All topics are presented from the perspective of risk assessment and sound decision-making that will allow licensing officers to promote the optimal health, safety, and dignity of persons in care, and to work within the broader health care system. 
Pre- or Co-requisite: CCLO-3300

CCLO-3302 Ethics in Licensing Practice - 3 credits
This course explores ethics in the context of inspections and investigations, decisions, behaviours, and situations that may arise in the profession of community care licensing. Learners will have an opportunity to discuss ethical principles, concepts, and theories. Using a variety of case studies and scenarios, learners will demonstrate ethical decision making and employ ethical prevention strategies. The course focuses on process dilemmas related to political neutrality, confidentiality, privacy, fairness and accountability, as well as issues related to good, just and legitimate public policy. It is designed to give the learner an appreciation of the importance of ethical behaviour in organizational settings, specifically in the field of community care licensing. 
Pre- or Co-requisite: CCLO-3300

CCLO-3303 Lifespan Development - 3 credits
Community Care Licensing Officers assess the health and safety risks of persons in care in a variety of settings and circumstances across the human lifespan. This course examines the physical, cognitive, and socio-emotional aspects of development through the lifespan. Learners are introduced to theories of human developmental psychology and will examine the social contexts of development including family relations, peer groups, friendship, and the appropriateness of care in context to physical, emotional, and spiritual health, cognitive stimulation, and cultural and social connectedness.Prerequisite: None

CCLO-3304 Collaborative Conflict Resolution - 3 credits
This course offers the learner effective and practical tools in collaborative conflict resolution. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, learners will gain an overview of conflict dynamics and collaboration strategies to mitigate or resolve conflict. 
Prerequisite: None

CCLO-3405 Human Relations - 3 credits
During this course learners will focus on professional communication, including interprofessional and interpersonal interactions, written and oral commentary, and presentation strategies, and will develop an appreciation of cultural and ethnic diversity in the field of community care licensing. Collaborative decision-making and the benefits of teamwork and nurturing partnerships in the multi-disciplinary field of community care licensing will be evaluated. The role of coaching and client education will be addressed in context to navigating within applicable legislation and regulations. 
Prerequisite: None

CCLO-3406 Inspection, Compliance, and Enforcement - 3 credits
This course provides the learner with essential knowledge and skill required to effectively assess the health and safety risk of people being cared for in licensed facilities. The course covers the application process, facilities compliance inspection, including risk assessment, considerations for exemptions, progressive enforcement, and appeals. Learners will have an opportunity to progress through each of these components while utilizing real life examples to depict the elements of initial application and inspection through to progressive enforcement to ensure organizational compliance. Learners will explore the concepts of reconsideration and appeal. The importance of accurate and thorough documentation is discussed. 
Prerequisites: CCLO-3300, CCLO-3301, and CCLO-3302

CCLO-3407 Investigations - 3 credits
Conducting investigations on behalf of the Medical Health Officer is an important statutory duty of Community Care Licensing Officers. This course will give the learner the knowledge and skills required to conduct a fair and objective investigation. The investigative process is explored; from collection of the facts through to analysis and documentation. Interview strategies, such as questioning techniques and body-language will be examined. In addition, learners will develop an Investigative Plan. 
Prerequisites: CCLO-3300, CCLO-3301, CCLO-3302, and CCLO-3406

CCLO-3408 Professional Accountability in Licensing - 3 credits
This course provides the learner with the opportunity to critically reflect on the Community Care Licensing profession and to explore the concepts of personal and professional growth. Best practice is discussed in context of provincial, national, and international standards of practice. Learners will interpret what it means to be “professional” and generate ideas and strategies on how to enhance the community care licensing profession. Learners will be expected to formulate a personal health and wellness strategy and to initiate development of a professional practice portfolio. In addition, the course combines an exploration of current leadership theory and practice with a critical analysis and articulation of students own personal approach to leadership. Learners embark on a transformative process to situate themselves within their personal practice, organizational setting, and the broader context of public safety. 
Prerequisites: None


 One of the Following (depending upon learner background)

CCLO-3409 Capstone Project in Licensing Practice - 3 credits
This course is designed for learners who have current experience in the field of community care licensing. It is the final course in the Community Care Licensing Officer Advanced Specialty Certificate. As a capstone (culminating experience) course, it provides learners the opportunity to integrate and apply the skills, knowledge, concepts, and principles they have developed throughout the program. After a review of research methodology, learners explore a topical issue, process, or practice in the community care profession through research, analysis, and evaluation under the guidance of the course instructor. Learners will have the option to investigate and analyze an issue or problem, develop an outline and project plan, conduct a review of relevant literature or current practice, apply relevant methodology, and interpret information to develop and present their conclusions in a formal report or paper. The instructor will provide supervision, support, and mentorship through the course. 
Prerequisite: All other program courses

CCLO-3410 Practice Experience - 3 credits
This course is required for learners who do not have current experience in the field of community care licensing. The Practice Experience will provide learners with the opportunity to integrate and apply the skills, knowledge and judgment required in the community care licensing officer profession. Through mentoring and coaching under the tutelage of an experienced Licensing Officer, students will have an opportunity to assess applications, inspect and monitor facilities, conduct investigations, and make non-binding statutory decisions regarding licensure. Learners will be expected to demonstrate critical thinking, decision making, and appropriate communication skills in an inter-professional field environment. 
Prerequisite: All other program courses 

Books and Supplies

CCLO-3300 – Admin Law
NONE

CCLO-3301 – Vulnerable Populations
NONE

CCLO-3302 – Ethics in Licensing
e-textbook: McLachlan, J. A. (2010). Ethics in action: making ethical decisions in your daily life. Toronto, ON: Pearson Canada.

CCLO-3303 – Lifespan Development
Boyd, D., Johnson, P., & Bee, H. (2015). Lifespan Development (5th Canadian ed.). Toronto, ON: Pearson.  Includes MyPsychLab with Pearson eText -- Access Card Package, 5/E
ISBN-10: 0205984770 • ISBN-13: 9780205984770
Available for purchase at: https://www.vitalsource.com/products/lifespan-development-fifth-canadian-edition-plus-boyd-denise-v9780205964888
Supplementary Readings, located within your Blackboard course.

CCLO-3304 – Collaborative Conflict Resolution
NONE

CCLO-3405 – Human Relations
e-Textbook: DuBrin, A. J. & Geerinck, T. (2008). Human Relations: Interpersonal, Job-Oriented Skills, Third Canadian Edition. Toronto: Pearson Education Canada.   ISBN-13:  978-0-13-230915-8
Available for purchase at: https://www.vitalsource.com/products/human-relations-interpersonal-job-oriented-andrew-j-dubrin-terri-v9780138146924
365 Coaching Questions - Available for purchase at:  http://shop-cdn.coachingoutofthebox.com/products/365-COACHING-QUESTIONS.html)
Required Pre-course Activity:  Complete MBTI at http://www.16personalities.com/free-personality-test

CCLO-3406 – Inspection, Compliance & Enforcement
NONE

CCLO-3407 - Investigations
Jones, G. (2009). Conducting administrative, oversight & Ombudsman investigations. Toronto: Canada Law Book.   ISBN: 978-0-88804-488-4
Available through JIBC Store. Please contact 604-528-5870.

CCLO-3408 – Professional Accountability in Licensing
Wiersma, B. (2010). The power of professionalism: The seven mind-sets that drive performance and built trust. Fairfield, Iowa: Ravel Media.
Available for purchase at:  http://www.amazon.com/Power-Professionalism-Seven-Mind-Sets-Performance-ebook/dp/B0052AUFWG/ref=sr_1_1?ie=UTF8&qid=1460398241&sr=8-1&keywords=Bill+Wiersma+The+Power+of+Professionalism

Admission Requirements

As this is an advanced specialty certificate, applicants are typically required to have completed a bachelor’s degree prior to admission. Alternatively, applicants who have completed a recognized diploma program and have significant work experience in a related field will also be eligible for admission. 

Please Note:  Individuals who meet the pre-requisites may enrol in up to 3 courses before formally applying to the program.

Career Possibilities

According to the Ministry of Health there are approximately 6,000 licensed child care facilities and 1,050 licensed adult and child residential care facilities in British Columbia. Community Care Licensing Officers help to protect the health and safety of the most vulnerable members of our society: children, seniors, and the disabled.

Community Care Licensing is a field that is both unique and specialized; the role of a CCLO is highly interactive and varied. These health professionals work in fast-paced and high energy environments, routinely travelling to community care facilities to perform inspections as well as educating and informing care providers about licensing rules and regulations. Individuals performing this vital function must be excellent communicators who are able to exercise both tact and discretion – problem solving and decision making skills are critical to this role.

CCLOs are most closely aligned with the WorkBC occupational profile “Inspectors in Public and Environmental Health and Occupational Health and Safety”. Key elements of this field include the protection of individuals in care through inspection and investigation and the enforcement of applicable legislation, if necessary, as well as health and safety promotion and education.

Because the Advanced Specialty Certificate in Community Care Licensing program is the only one of its kind in Canada, graduates will be well-positioned to use their JIBC credential as leverage to seek employment as a licensing officer anywhere in the country.


Last updated November 3, 2016