Frontline Leadership
The six day Frontline Leadership program provides participants with both the theoretical background and the practical skills needed to handle a variety of issues typically encountered while in a supervisory role.
Who Should Take this Program
The program is directed towards individuals who are in a full or part-time supervisory position and are working in the public health, safety or justice fields.
Format
The program consists of two courses, Part I and Part II, each three days in length. The two courses are typically separated by a one-week period to allow participants to practice their skills and reinforce their learning. Courses cannot be taken individually, and must be taken in tandem.
The program is based on the behaviour-modeling concept. Participants will gain knowledge through a combination of theory, video demonstrations and discussions, and will practice the skills in role plays based on their own personal work related issues and challenges.
About the Courses
Students must register at the same time for both FLL195 and FLL196. Participants will receive three credits upon successful completion of all course requirements. Click below for course information.
The tuition fee of $663 covers both courses. All course materials are covered in the tuition fee.
Prerequisites
Students are expected to be either in a full time or part time supervisory position. There are no course prerequisites for FLL195; for FLL196 the course prerequisite is FLL195.
Part I (FLL195)
Course dates and details can be found at FLL195-Frontline Leadership: Part I.
The following topics are covered in Part I:
| Topic | Length | Overview |
Frontline Leadership: Your Role and the Basic Principles | ½ day | This part forms the basis for the rest of the course. Participants will discuss the changing role of supervisors and the issues they face in their workplace. |
Giving Constructive Feedback | ½ day | Constructive feedback is an extremely important skill and one that all supervisors need to master. The participants will practice providing feedback to their fellow participants throughout the course. |
Supervisory Styles | ½ day | Participants will identify their own supervisory style and will learn how to increase their staffs’ effectiveness by using a style that corresponds to the development level of the individual staff member. |
Establishing Performance Expectations | ½ day | Clearly established performance expectations are the foundation for a job well done. Participants will demonstrate their ability to define expectations. |
Coaching for Optimal Performance | ½ day | This module deals with the important role supervisors have in coaching their staff for better performance. |
Listening in a Hectic World | ½ day | Decisions are only as good as the information they are based on. Listening and questioning skills will be practiced. |
Part II (FLL196)
Course dates and details can be found at FLL196-Frontline Leadership: Part II.
The following topics are covered in Part II:
Topic | Length | Overview |
Problem Solving | 1 day | The basic steps in problem solving are covered in the morning; the afternoon is devoted to various problem solving tools and techniques. |
Taking Corrective Action | ½ day | It is critical for a supervisor to be able to take constructive corrective action when required and that will benefit both the organization and the individual staff. |
Teamwork | ½ day | Participants will identify their own 'team player' style, and its strengths and weaknesses. |
Dealing with Emotional Behaviour | ½ day | Emotional behaviour is an inevitable outcome of a busy and at times stressful work environment. Participants will identify their own triggers and responses as well as how to deal effectively with others’ emotional behaviour. |
Recognizing Positive Results | ½ day | Recognizing positive results is a powerful motivator and an easy way to improve morale, which in return benefits the organization and the staff. |
More Information
Contact Margot D’Souza at ccjd@jibc.ca with your questions about this program.
Note: if you are Corrections Branch or Ministry of Children and Family Development staff, go to your ICON homepage to access your staff training site and Frontline Leadership training.
Last updated June 21, 2011
