Well-designed consultation and engagement processes lay the foundation for successful change initiatives and strategic development efforts, including community programs, customer services and government policies. They also provide information and develop and engage staff, clients, citizens and communities. In this course, you will explore theories and principles of consultation and engagement, and their practical application. You will also learn best practices for designing effective consultation processes. You will analyze a variety of consultation and engagement approaches and their efficacy in various contexts, including on line engagement methods and strategies for involving hard-to-reach populations. The practical nature of the course, supported by explorations of theory, makes this course suitable for anyone responsible for, or interested in, facilitating or designing multi-stakeholder consultation processes in government, corporate or community settings.
No sections are currently scheduled for this course