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Course Details

Dealing effectively with workplace conflicts is a key competency for success in any job. This foundational course offers you effective and practical tools for resolving conflicts collaboratively in the workplace. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain and overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes self-awareness and understand through structured exercises and activities. You will have the option to record your role-play activity on the final day of the course. This course is equivalent to CRES-1100 (CCRlOO). Students must take either CRES-1100 or CRES-1101 as a prerequisite for other required courses in the certificates.

Face-to-Face: You will have the option to record your role-play activity on the final day of the course.

Online: The online version of this course is highly interactive and follows a pre-determined timeline with both Synchronous and A-Synchronous activities. Participants should plan to spend a full day (8 hours) for each course day to complete these activities. Synchronous (sync) activities are completed online through a virtual classroom with other students and the instructor. Asynchronous activities (a-sync) will be completed on your own during designated times throughout the day.

ONLINE (NEW): JIBC's Blackboard system requirements: Use the BB system check link to ensure your computer system is properly configured for our web courses. It verifies your browser version, settings and display settings on your computer. Click here for more on BB Browser Support. In this class, video conferencing will be used. Learners must have a camera and microphone. For an improved learning experience learners are encouraged to use a headset with mic rather than the computer speakers and internal mic. This course was previously offered in a face-to-face format only.


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