Leading Inclusive Cultures in Emergency Services

This course is designed to increase Emergency Services professionals? (including fire, police, paramedics; corrections, emergency management, victim services personnel; sheriffs, court officers, and bylaw enforcement officers) ability to lead diverse workforces, within multicultural communities. It draws on lessons learned by businesses, about how to draw value from diverse workforces to improve service to all clients. Although the textbook is written for fire service professionals, the lessons in this course will be useful for people across all emergency services. By learning about the dilemmas and opportunities in multicultural work environments, you will be able to more effectively serve their increasingly global communities. (Formerly FSS225)