Printer Friendly, PDF & Email
Hands  on the table

Is this program right for you?

Be an effective negotiator. If you're looking for a program that teaches a collaborative approach to negotiation that involves searching for mutually satisfactory solutions, this program is for you.

Explore Conflict Resolution and Negotiation 

This specialization provides an excellent opportunity to explore the broad field of conflict resolution, with an emphasis on negotiation skills.

Self-Paced Program

Learn at your own pace. Take courses when they fit your schedule.

Leaders, managers, dispute resolution practitioners and those wishing to become more influential in their interpersonal relationships.

People who want to learn more about the process and practice of collaborative conflict resolution. 


Program Strengths

This specialization provides an excellent opportunity to explore the broad field of conflict resolution, with an emphasis on negotiation skills. 

It equips graduates with the concepts and skills to improve personal and working relationships by learning how to handle conflict more constructively.

Students learn the foundations of collaborative conflict resolution with a focus on self-awareness in conflict. They apply this understanding and knowledge in a problem solving/negotiation setting that involves looking for mutually satisfactory solutions. 

Program electives allow students to specialize and expand their learning in a variety of contexts related to negotiation. 

What You Need to Graduate

Seven required courses (10 credits), five elective courses (5 credits), and three general elective courses (3 credits).


Some courses are offered online.

One day is equivalent to seven credit hours where one credit is comprised of 14 hours.

Single courses in the Certificate Program are available for individual enrollment. 

Participants should complete the program within two to three years. Full attendance is required.  


Program Format

The certificate program is comprised of a total of 252 hours or 36 days of training and an assessment. 

Core courses are scheduled several times throughout the year although electives are scheduled less frequently. Students can take classes individually on a one-off basis or complete the entire certificate.

Three-day (21 hours) online courses take six to seven weeks to complete. 


Tuition for the program is approximately $8,350.


Additional Fees 

Certificate Enrolment Fee $125
Learner Services Fee (price dependent on course locations)


Textbooks & Supplies

Course manuals are supplied when you attend class. If additional books or other materials are required, you will be advised when you register for the program.



Candidates for this program may be eligible for JIBC awards and bursaries. For more information, please contact the Student Services Centre directly at or call 604.528.5762.



STEP 1 - Apply to the Program

After checking course availability, apply online and submit your completed application form


Student Services
Justice Institute of British Columbia
715 McBride Boulevard
New Westminster, BC V3L 5T4


STEP 2 - Register for Courses

After your application has been submitted, please register for courses.


Important Dates

This is an open enrolment program. There are no application deadlines or set start dates. 


Admission Requirements

The courses and certificate are open to anyone. There are no formal admission requirements.


Financial aid & awards

Candidates for this program may be eligible for JIBC awards and bursaries.

For more information, contact Student Services.


International applicants

International applicants are encouraged to contact JIBC's Office of International Affairs at


Q: Who should take this program?

A: Managers, team leaders, business owners, negotiators, conflict resolution practitioners, human resources professionals, any individual in a leadership position, or any individual who wants to improve their communication skills.


Q: What if I want to take one of your courses but do not want to pursue a certificate? 

A: That's fine. All of our courses are available individually, and you can mix and match the classes depending on your learning needs. After each course, you will receive a letter of attendance. After completing the program requirements, you will receive your certificate.



CRES-1100 Foundations of Collaborative Conflict Resolution or
CRES-1101 Foundations of Collaborative Conflict Resolution Workplace 
CRES-1150 Theoretical Foundations of Dispute Resolution (online) or
CRES-1152 Integrating Conflict Theory and Practice
CRES-1190 Dealing with Anger CRES-1270 Negotiation Skills Level II
CRES-1180 Mediation Skills Level I CRES-1170- Negotiation Skills Level I
CRES-1561 Assessment: Certificate in Conflict Resolution: Specialization in Negotiation

elective courses (choose 10 days / 5 credits)

CRES-1200 Resolving Conflict in Groups Level II CRES-1405 Dealing with Defensiveness in Conflict
CRES-1210 Resolving Conflict in Groups Level I CRES-1407 Negotiating with Difficult People
CRES-1302 Building Your Communication Toolbox CRES-1406 Dynamics of Power
CRES-1305 Asserting Yourself in Conflict Situations CRES-1408 The Art of Reframing
CRES-1308 Managing the Hostile Individual CRES- 1471 Giving & Receiving Constructive Feedback
CRES-1402 Shifting from Positions to Interests CRES-1472 Balancing Empathy and Assertion
CRES- 1404 Asking Better Questions CRES-1473 Managing the Conflict Within
CRES-1481 Preparing for Your Negotiation Assessment


General Electives (Choose 6 day 3 credits):
Choose your remaining 6 days from any conflict resolution course. You may use also the Lead Yourself First LEAD-1100 and Leading Through Relationships LEAD-1101 courses for general elective credit in this certificate.