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JIBC students of the Certificate in Workplace Conflict

Is this program right for you?

Be the one supporting a better workplace. If you want to enhance existing communication skills and identify appropriate processes and techniques to prevent and manage conflict in the workplace, this program is for you.

Effective and Appropriate Conflict Responses

Learners will be able to describe effective and appropriate responses to the resolution of issues in the workplace.

Learn Using Case Studies

Describe and apply appropriate conflict resolution models to a variety of case studies.

Anyone wishing to learn more about the process and practice of collaborative conflict resolution within the specific context of workplace conflict.


Program strengths 

This program teaches learners how to recognize, understand and resolve conflict more effectively, and build more productive relationships with clients and colleagues.


Students learn the foundations of collaborative conflict resolution with a focus on self-awareness in conflict. They apply this understanding and knowledge in a problem solving/negotiation setting. 

More complex situations in group dynamics are explored, and students use their analytical skills to a variety of conflict intervention approaches in a workplace setting.


What You Need to Graduate 

Four required courses and an assessment demonstrating achievement of the learning outcomes.



Required courses include CRES-1100 or CRES-1101, CRES-1170, CRES-1210, and CRES-1200.

The mail-in assessment consists of a recording of a collaborative conflict resolution conversation based upon a real-life workplace situation. It can be created during the optional course CRES-1475: Coached Small Group Clinic, or it can be a specially made recording produced by the learner for this assessment. There should be a structured, reflective essay designed to self-assess the recording and document the learning and change experienced by the student during the program.

You cannot submit or pay for your assessment until you complete all four required courses for the Associate Certificate in Workplace Conflict.

Students may not use the recordings from either CRES-1200 (Formerly CCR200: Conflict on the Front Line: Leaders as Conflict Resolvers) or CRES-1170 (Formerly CCR170: Negotiation Skills Level I).

You must be enrolled in the certificate program before submitting this assessment.

Participants should complete the program within six months. Full attendance is required.


Program Format

Eleven days of in-person training followed by submission of a mail-in assessment.

All four courses are scheduled several times throughout the year. Students can take them individually or complete the associate certificate.


Upcoming Intakes

There are no specific application deadlines. Apply for this program at any time.



Tuition for the program is approximately $2,900.


Additional Fees
  • Certificate Enrolment Fee $75
  • Learner Services Fee (price dependent on course locations)


Textbooks & Supplies

Course manuals are supplied when you attend class. If additional books or other materials are required, you will be advised when you register for the program.


STEP 1 - Apply to the Program

After checking course availability, apply online and submit your completed application form.

Student Services
Justice Institute of British Columbia
715 McBride Boulevard
New Westminster, BC V3L 5T4


STEP 2 - Register for Courses

After your application has been submitted, please register for courses.


Important Dates / Application Deadlines

This is an open enrolment program. There are no application deadlines or set start dates.


Admission Requirements (grades)

The courses and certificate are open to anyone. There are no formal admission requirements.


Financial aid & awards

Financial aid and awards are not available for this program.


International applicants

International applicants are encouraged to contact JIBC's Office of International Affairs at


Q: Who should take this certificate program?
A: Leaders, managers, dispute resolution practitioners and those wishing to learn more about coaching others through conflict, those who want to learn more about the process of collaborative conflict resolution, any individual in a leadership position, or any individual who wants to improve their communication skills.


Q: How is this program structured?
A: You will first learn the foundations of collaborative conflict resolution with a focus on self-awareness in conflict. You will then apply this understanding and knowledge in a problem-solving/negotiation setting. More complex situations in group dynamics will then be explored. Finally, you will use analytical skills to a variety of conflict intervention approaches in a workplace setting.


Q: Do I need to enroll in the program before I'm able to take courses?
A: You don’t have to be enrolled in a certificate program to take our courses. You can take classes individually as long as you have the applicable prerequisites.


Q: Do you offer this program online?
A: No. Full attendance in the classroom is required.


Q: I need to miss part of my course. What should I do?
A: If you are unable to attend due to extenuating circumstances, we recommend submitting an appeal to explaining the reason. Participants may then transfer to another class where they will be required to attend the entire course on the new dates to receive credit.


Q: Are books and course manuals included in the tuition fees?
A: They are supplied when you attend class. If you need to purchase books or other materials, you will be advised of the details when you register.


Q: What if I want to take one of your courses but do not want to pursue a certificate?
A: That's fine. All of our courses are available individually, and you can mix and match the classes depending on your learning needs. After each course, you will receive a letter of attendance. After completing the program requirements, you will receive your certificate.