Help for eLearning
Get help now for common Blackboard issues.
If you're new to Blackboard, spend some time with our Getting Started orientation.
Blackboard provides extensive resources for students.
Video Tutorials - short tutorials cover a wide range of topics, from assignments and email to tests and customizations. Browse videos now.
Student Help for Learn - mini-website for Students which comprehensively covers all aspects of Blackboard courses, including getting started, navigation, assignments, and tests. Visit Student Help now.
Blackboard also provides extensive resources for instructors.
Video Tutorials - short tutorials cover a wide range of topics, from creating tests and discussion boards to adding content and turning tools off. Browse videos now.
Instructor Help for Learn - mini-website for Instructors which comprehensively covers all aspects of instructin Blackboard courses, including content, notifications, and grading. Visit Instructor Help now.
Need More Help?
Please fill out our Blackboard Support Feedback Form.
Microsoft Internet Explorer and Mozilla Firefox work best with Blackboard. For details on preferred browsers, visit the Blackboard website.
You can also perform a browser check or download browsers from the following links:
- Internet Explorer - http://windows.microsoft.com/en-ca/internet-explorer/download-ie
- Chrome - http://www.google.com/chrome
- Firefox - https://www.mozilla.org/en-US/firefox/new/
- Safari (Macs only) - http://www.apple.com/safari/download/
You'll need Adobe Reader to view PDFs in your courses. Download the latest version of Reader.
Mac users sometimes encounter difficulties with PDFs in Blackboard - try the adobe PDF Browser Plugin.
Content in your courses may also require Java and Flash. Download directly from the source at the following links:
I'm getting errors or I can't open a file/content.
A combination of things could cause this problem. You have to make sure your computer and software meet the system requirements for Blackboard content to show. Review the Computer Requirements and the Browser information in the previous section on this page.
I'm having problems with the Quiz I'm taking.
Issues with quizzes can be caused by Internet Explorer's 'compatibility mode'. If you're using IE, make sure compatibility mode is switched off.
I can't see Discussion postings, and I'm not sure how the quizzes are timed.
If you have trouble viewing discussion postings, quiz windows, and download links, you may need to disable the pop-up blocker in your browser.
I can't find an assignment, test, or some other piece of course content.
Your instructor might make an assignment unavailable until after a certain date or until other criteria has been met. Please contact your instructor for more information.
I can't open my assignment, test, or some other piece of course content.
A combination of things could cause this problem. You have to make sure your computer and software meet the system requirements for Blackboard content to show.
I was in the middle of taking a test or writing a post when I lost everything.
Unfortunately, the information is likely lost permanently and you will need to recreate the information. If you experience problems during a test and cannot continue, please contact your instructor immediately.
Following are a few reasons that you might lose information that you are entering in Blackboard:
- The Internet connection dropped.
- The browser was refreshed.
- You clicked on the Text Editor button and switched the mode ON/OFF after typing the text in the text box.
- Your browser timed out due to inactivity. Blackboard has a security setting that logs you out if it doesn't receive any input for a period of time. That period of time is different from school to school.
The following tips can help you avoid this issue in the future:
- If possible, write out the text in an external text editor such as Notepad or Textedit and then paste it into Blackboard. Working offline first ensures that your work in progress will not be lost.
- Do not switch between Text Editor Modes ON/OFF after typing the text in the text box.
- Do not refresh the browser page.
- Do not close the browser window.
- Do not click the browser's back button.
- If you are working on assignments, you can save your work in progress. Saving often helps avoid any browser timeout issues.
I have a question about an assignment.
If you need to know where an assignment is located and in what format it should be submitted, please contact your instructor.
For instructions to submit assignments in Blackboard please read the Getting Started Section in your course. You can find it under the Course Menu.
I don’t see the Course Menu!
The Course Menu might be hidden. If you would like to expand it, click on the little arrow knob to the left side of the content page window. You can always hide the Course Menu to open up more space by clicking on the same knob.
Email and Notifications
I sent an email to my instructor. Where is it?
Blackboard keeps no record of sent emails. When you send an email, you will receive a copy of your email in the Inbox of your external email account. Keep a copy of important emails in case you need them at a later date.
How do I know if I have email?
Blackboard keeps no record of received emails. When you receive an email sent from within Blackboard, it will appear in the Inbox of your external email account. Keep a copy of important emails in case you need them at a later date.
Depending on your course, your instructor might use Messages instead of Emails. Messages are private and secure text-based communication that occurs within a Course and among Course members. Although similar to email, users must be logged into the Course to read and send Messages. Students are not notified if they receive a new message, so routine checks must be made for new messages. Both incoming and outgoing messages are saved in the Messages tool.
How can I be notified about new items?
You can manage the notification settings for all of the courses you teach or are enrolled in. From the global navigation menu, select Settings and then select Edit Notifications Settings.
Tip: The global navigation menu, always present in the top right corner of the page, is the entry point to My Blackboard and also provides one-click access to your courses, organizations, settings, and help.
- Watch this Video on How to Set Your Notification Options
Updating Personal Information
I need to update my personal information: address, name, or other contact information
Your school may not allow you to change your email on record through Blackboard. Because Blackboard often shares data with other systems on campus, such as the registrar's office, it may be necessary to ensure that your email address is the same everywhere.
In order to update contact information, login to WebAdvisor to change your address and other personal details.
In the event of any difficulty, contact the Student Services Online Support: Local 604.528.5590, Toll Free 1.877.528.5591.
How do I print something from Blackboard?
Because Blackboard is web-based, printing is handled through whatever Internet browser you are using. Sometimes you can right-click the area that you want to print and look for something like "Print This Frame." Most browsers have a 'Help' option that can explain more about printing.
If the course content is an attached file, such as a Word document, you can open the document and print it from that program.
Chat and Virtual Classroom
The chat/virtual classroom doesn’t run, what should I do?
Some courses will need Java Runtime Environment plug-in, which can be downloaded from the following link.http://www.java.com/en/download/.
Eduroam is a global service that enables faculty, staff or student visitors to academic institutions to use their home academic institution computer identity to access WIFI, while they are travelling.
JIBC/ Technology Services setup this service working with Canarie.
Look for the "eduroam" wifi service on your device, when you are visiting other institutions. Visitors to JIBC can access this wifi service at our campus if their home institution is a member.
Last updated January 12, 2019