Centre for Conflict Resolution at College of New Caledonia

Foundations of Collaborative Conflict Resolutions: Workplace Focus (CRES-1101)

Dealing effectively with workplace conflicts is a key competency for success in any job. This foundation course offers you effective and practical tools for resolving conflicts collaboratively in the workplace. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain and overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes self-awareness and understand through structured exercises and simulations. A flash drive will be provided for you to record your role-play on the final day of the course. 
Oct 1-3, 2018 or Feb 4-6, 2019

Building Your Communication Toolbox (CRES-1302)

If you have not had previous training in interpersonal communication skills, this elective course is strongly recommended. In this course, you will focus on communication skills that are the building blocks of mediating, negotiating and resolving interpersonal conflict. Skills are demonstrated. Following, you will have the opportunity to practice short exercises involving conflict situations. Specific skills include non-defensive listening, reframing and assertive speaking. 
Dec 3-4, 2018

Negotiation Skills Level 1 (CRES-1170)

In this course, you will learn to prepare for negotiations, assess your alternatives, build a climate of collaboration, get beyond stubborn positioning and develop agreements that work for both sides. Negotiation skills are essential in daily interactions with others. Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Collaborative or interest-based negotiation aims for agreements that respond to the interest of both parties. Emphasis is on skill development through simulated negotiations assisted by trained coaches. A flash drive will be provided for you to record your role-play on the final day of the course.
Mar 25-27, 2019

Last updated January 9, 2019