Associate Certificate in Workplace Conflict

The Associate Certificate in Workplace Conflict is comprised of 11 days of face-to-face training that will teach learners how to recognize, understand and resolve conflict more effectively, and build more productive relationships with clients and colleagues.

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Who Should Take This Certificate Program

Anyone wishing to learn more about the process and practice of collaborative conflict resolution within the specific context of workplace conflict. The Centre for Conflict Resolution offers a number of Information Sessions throughout the year.

The Centre for Conflict Resolution offers a number of Information Sessions throughout the year.

Learning Objectives

You will first learn the foundations of collaborative conflict resolution with a focus on self awareness in conflict. You will then apply this understanding and knowledge in a problem solving/negotiation setting. More complex situations in group dynamics will then be explored and finally you will apply analytical skills to a variety of conflict intervention approaches in a workplace setting. Your learning will culminate in a written and practical assessment of your learning, skills and abilities.

Program Format

  • The certificate program is 11 days of face-to-face training and a mail-in assessment. 
  • You can take courses individually or complete the associate certificate.
  • Learn at your own pace – take courses when they fit your schedule.
  • There is continuous intake into this certificate program.
  • All four courses are scheduled several times throughout the year.
  • Full attendance is required.
  • We recommend you complete the program within 6 months.


To check current course availability, select the course code below. If you wish to register, follow the instructions on the course listing.

Course NameCourse CodeCreditsDays

Foundations of Collaborative Conflict Resolution OR


Foundations of Collaborative Conflict Resolution: Workplace Focus 


Negotiation Skills Level I


Conflict Dynamics in Groups



Resolving Conflict on the Front Line: Demonstrating Leadership at Work

Assessment: Associate Certificate in Workplace ConflictCRES-1552  


Note: 1 day is equivalent to 7 credit hours.  A credit is comprised of 14 hours.
Single courses in the Certificate Program are available for individual enrollment. 

Books & Supplies

Course manuals are supplied when you attend class, and if purchase of books or other materials are required you will be advised of the details when you register.


Certificate Enrolment Fee: $75
Cost for the program is approximately $2900 plus Learner Service Fee (costs vary based on course locations).

Application Process

The courses and certificate are open to anyone. There are no formal requirements for admission.

Register to a class
To check individual course availability, select one the course codes above and follow the instructions on the course listing. 

Enroll in the program
Apply Online

Justice Institute of BC
Student Services
715 McBride Boulevard, New Westminster, BC V3L 5T4

to Student Services at 604.528.5653


or 1.877.528.5591


CRES-1552 Assessment: Associate Certificate in Workplace Conflict is a mail-in assessment.

See Assessment Details.

To receive your Associate certificate in Workplace Conflict you must successfully complete the four required courses and an assessment demonstrating achievement of the learning outcomes. Required courses include CRES-1100 or CRES-1101, CRES-1170, CRES-1210, and CRES-1200.

The assessment for the Associate Certificate in Workplace Conflict is a mail-in assessment that consists of a recording of a collaborative conflict resolution conversation based upon a real-life workplace situation (can be created during the optional course CRES-1475: Coached Small Group Clinic, or be a specially made recording created by the learner for this assessment) and a structured, reflective essay, designed to self-assess the recording and document the learning and change experienced by the student during the program. Note: You cannot submit or pay for your assessment until you complete all four required courses for the Associate Certificate in Workplace Conflict. Note: Students may not use the recordings from either CRES-1200 (Formerly CCR200: Conflict on the Front Line: Leaders as Conflict Resolvers) or CRES-1170 (Formerly CCR170: Negoitation Skills Level I).

You must be enrolled in the certificate program before submitting this assessment.


The fee is due when the assessment is submitted to the JIBC. You may pay by cheque payable to the Justice Institute of British Columbia, or by credit card. You are not required to register, nor pre-pay for your assessment. Please remit payment when you submit your assessment for marking.
Current assessment fees can be found here. Please note this fee is increased by 2% every April.


Email or mail your completed assessment and payment instructions to:

CCR Assessments
Centre for Conflict Resolution
Justice Institute of BC
715 McBride Boulevard
New Westminster, BC V3L 5T4
Phone: (604) 528-5825
Email: and

You will receive your resuls by mail within four-six weeks from the date received.

Last updated October 28, 2019