Critical Incident Stress Management

Critical incidents cause powerful emotional reactions to the people who are impacted by them. This 14-day (7 credit) program will train you to effectively manage critical incidents, and in doing so help manage the emotional health and safety of those involved in a traumatic event.

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Who Should Take This Certificate Program

Courses in this certificate are open to individuals from a broad range of occupations and professions who may be required to provide or manage debriefing services following a critical incident. The certificate might be of specific interest to human resources, first responders such as firefighters, paramedics, law enforcement, front line responders such as emergency social services, crisis intervention, victim services, heathcare workers such as nurses, doctors, and child welfare workers.

Learning Objectives

The Critical Incident Stress Management Certificate is designed to train you to effectively manage critical incidents and protect the emotional health and safety of those involved in a traumatic event.

Program Format

To successfully complete the certificate, you must attend the training in full, achieve 70% or higher on the written take-home exam and pass the CISM Simulation (CISM-1020). To receive a certificate courses must be completed within 3 years. Full attendance is required.  

Graduates of the Critical Incident Stress Management Certificate can apply for certification with the Association of Traumatic Stress Specialists (ATSS). For more information on ATSS certification visit



  • The total cost to complete the CISM Certificate is approximately $2,800. Courses are paid for individually when you register for them.
  • International tuition rates are calculated at 3 times domestic rates.
  • For individual course fees please see course descriptions or class schedule.

Application Process

Our 2019-2020 program is full. if you would like to receive updates on the next delivery of CISM courses, contract Program Manager, Patti Johnston at or 604-528-5628.


Once your application has been approved, please register for courses directly with Student Services at 604.528.5590 or Online registration is currently only available for the CISM-1000 Introduction to Critical Incident Stress Management course.

With the exception of the CISM-1000 Introduction to Critical Incident Stress Management course, Critical Incident Stress Management Certificate courses are usually restricted to students enrolled in the program. All exemptions must be approved through the Program Manager. For more information please email or call 604.528.5608.

Obtaining the Tools to Help Staff Manage Critical Incident Stress






As a Senior Safety Advisor at SkyTrain, Chrysti Gamble is focused on supporting the health and safety of staff and customers using the Lower Mainland’s rapid transit system. In 2013, she teamed up with a union employee, Michelle Laurier, to take JIBC’s Critical Incident Stress Management (CISM) Certificate, which is designed for front line and management staff to support individuals dealing with the immediate consequences of a traumatic event.

“We are always looking to improve the wellness and safety of our staff,” said Gamble. “We talked about putting together a peer critical incident stress management team, so we teamed up to take the JIBC program.”

They were taught by leading experts in the field, Bruce Ramsay and Dr.Laurie Pearce.“They have so much knowledge and real-world experience, so we learned a lot.” Since completing the certificate last year, Gamble and Laurier employed much of what they learned. “We were taught how to build a team; what to look for in potential team members; the best ways to do it; and issues that might come up. Everything that was taught, we used. It’s been really useful and the staff at SkyTrain really appreciate it.”

“It’s important for people to know that the CISM program is out there and employers and staff can work together on this. It’s beneficial in any workplace, because anybody can face trauma at any time.”


Last updated January 6, 2020