Advanced Specialty Certificate in Community Care Licensing

This program is for current and future Community Care Licensing Officers (CCLOs). It covers all the knowledge and competencies that is needed to do their jobs.


CCLOs are employed by provincial health authorities and play an important role in protecting vulnerable people. They inspect and monitor private and public facilities for child care, youth residential care, residential group care and long-term care in B.C. They also conduct investigations, provide education and support to licensees, and take action to bring facilities into compliance with the Acts and Regulations that govern them.

The certificate comprises 30 credits of specialized and advanced curriculum that builds upon prior education and experience. Courses are delivered online, giving learners in BC and elsewhere a lot of flexibility. You can maintain your work and family commitments while you enroll in one or more courses per term until you complete the certificate.

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Who Should Take This Certificate Program?

If you are already employed as a CCLO, the Advanced Specialty Certificate is a valuable professional development tool.

If you are thinking of becoming a CCLO, this credential will help you meet the qualifications that Health Authorities are looking for. Provincial Health Authorities helped develop the curriculum, so the certificate is expected to be a preferred credential for those seeking employment in this field. 

If you are seeking higher level management or leadership positions within community care facilities, this program will strengthen your qualifications with relevant skills and knowledge. It can give you confidence in your abilities to communicate with staff, licensing officers, and stakeholders.

What Will I Learn?

In accordance with the overall learning objective of the program -providing current and future Community Care Licensing Officers with the specialized knowledge, skills, and abilities needed to carry out the statutory duties delegated to them by a Health Authority’s Medical Health Officer - upon completion graduates will:

  • Demonstrate competence in all areas of the current British Columbia Licensing Officer Occupational Profile.
  • Demonstrate sound, ethical decision-making abilities from a legislative point-of-view.
  • Articulate a clear understanding of administrative law, especially as it pertains to their role.
  • Explain a CCLO’s authority, and where that authority comes from.
  • Demonstrate effective communication skills, both verbally and in writing.
  • Apply skills in conflict resolution, critical thinking, and interprofessional practice.
  • Demonstrate the knowledge and skills necessary to assess applications, requests for exemptions to legislation, and health and safety plans; conduct inspections and investigations; and, take action to bring care facilities into compliance with all applicable laws and regulations.
  • Demonstrate the ability to ensure safe environments for: children in day care; children, youth, and adults in residential care facilities; seniors in long-term care facilities; individuals with developmental disabilities living in group homes; and individuals with mental health and addiction disorders living in group homes.

Program Format & Length

All courses within this advanced 30 credit program are delivered in an instructed, online format with one important exception: learners who have not been employed as CCLOs must register for a practice experience at the end of the program. The practice experience allows learners to gain valuable knowledge in the field.

The practice experience placement is six weeks long. Placements are located in the region preferred by the student when possible and travel may be required. The practice experience also includes an online coursework component.

Professionals who have been working as Community Care Licensing Officers may be eligible to receive credit for up to half of the program – it’s possible for an experienced CCLO to earn this advanced certificate after completing five of the required courses. Those who wish to be evaluated for Prior Learning Assessment and Recognition (PLAR) should contact the Program Manager at for details.

Learners who enroll in the program full-time (three courses per semester) can complete the program in four semesters. However, it is anticipated that most learners will enroll on a part-time basis and proceed at a slower pace. Learners who enroll in one course per semester will complete the program in ten semesters.

Learners will have a maximum of five years to complete the program.

Program Cost

Tuition for the Community Care Licensing Certificate is $683.44 per course, plus Learner Services Fee. Textbook costs are extra. (all fees subject to change)


The program consists entirely of required courses that are common to all learners with the exception of the final course, CCLO-3409 or CCLO-3410, which is determined based on whether the learner has work experience as a Community Care Licensing Officer.

Required Courses

CCLO-3300 Administrative Law - 3 credits
This course examines all statutes and regulations relevant to the role of Licensing Officers within a community care setting. The course explores delegation and procedural fairness. The learner will gain an appreciation of administrative law and apply statutory decision-making in context to their role as delegates of the medical health officer. 
Prerequisite: None

CCLO-3301 Vulnerable Populations in Licensed Care Facilities - 3 credits
This course provides an opportunity to analyze the diverse social, physical, emotional, cultural, spiritual, and developmental care needs of vulnerable populations found in licensed community care facilities. Learners will identify organizational systems and community partners that support these populations. Challenges and barriers that may impact the persons in care are discussed. Learners will differentiate appropriate programming and care standards for vulnerable populations and have an opportunity to evaluate childcare and residential care plans. All topics are presented from the perspective of risk assessment and sound decision-making that will allow licensing officers to promote the optimal health, safety, and dignity of persons in care, and to work within the broader health care system. 
Pre- or Co-requisite: CCLO-3300

CCLO-3302 Ethics in Licensing Practice - 3 credits
This course explores ethics in the context of inspections and investigations, decisions, behaviours, and situations that may arise in the profession of community care licensing. Learners will have an opportunity to discuss ethical principles, concepts, and theories. Using a variety of case studies and scenarios, learners will demonstrate ethical decision making and employ ethical prevention strategies. The course focuses on process dilemmas related to political neutrality, confidentiality, privacy, fairness and accountability, as well as issues related to good, just and legitimate public policy. It is designed to give the learner an appreciation of the importance of ethical behaviour in organizational settings, specifically in the field of community care licensing. 
Pre- or Co-requisite: CCLO-3300

CCLO-3303 Lifespan Development - 3 credits
Community Care Licensing Officers assess the health and safety risks of persons in care in a variety of settings and circumstances across the human lifespan. This course examines the physical, cognitive, and socio-emotional aspects of development through the lifespan. Learners are introduced to theories of human developmental psychology and will examine the social contexts of development including family relations, peer groups, friendship, and the appropriateness of care in context to physical, emotional, and spiritual health, cognitive stimulation, and cultural and social connectedness.
Prerequisite: None

CCLO-3304 Collaborative Conflict Resolution - 3 credits
This course offers the learner effective and practical tools in collaborative conflict resolution. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, learners will gain an overview of conflict dynamics and collaboration strategies to mitigate or resolve conflict. 
Prerequisite: None

CCLO-3405 Human Relations - 3 credits
During this course learners will focus on professional communication, including interprofessional and interpersonal interactions, written and oral commentary, and presentation strategies, and will develop an appreciation of cultural and ethnic diversity in the field of community care licensing. Collaborative decision-making and the benefits of teamwork and nurturing partnerships in the multi-disciplinary field of community care licensing will be evaluated. The role of coaching and client education will be addressed in context to navigating within applicable legislation and regulations. 
Prerequisite: None

CCLO-3406 Inspection, Compliance, and Enforcement - 3 credits
This course provides the learner with essential knowledge and skill required to effectively assess the health and safety risk of people being cared for in licensed facilities. The course covers the application process, facilities compliance inspection, including risk assessment, considerations for exemptions, progressive enforcement, and appeals. Learners will have an opportunity to progress through each of these components while utilizing real life examples to depict the elements of initial application and inspection through to progressive enforcement to ensure organizational compliance. Learners will explore the concepts of reconsideration and appeal. The importance of accurate and thorough documentation is discussed. 
Prerequisites: CCLO-3300 and CCLO-3301

CCLO-3407 Investigations - 3 credits
Conducting investigations on behalf of the Medical Health Officer is an important statutory duty of Community Care Licensing Officers. This course will give the learner the knowledge and skills required to conduct a fair and objective investigation. The investigative process is explored; from collection of the facts through to analysis and documentation. Interview strategies, such as questioning techniques and body-language will be examined. In addition, learners will develop an Investigative Plan. 
Prerequisites: CCLO-3406

CCLO-3408 Professional Accountability in Licensing - 3 credits
This course provides the learner with the opportunity to critically reflect on the Community Care Licensing profession and to explore the concepts of personal and professional growth. Best practice is discussed in context of provincial, national, and international standards of practice. Learners will interpret what it means to be “professional” and generate ideas and strategies on how to enhance the community care licensing profession. Learners will be expected to formulate a personal health and wellness strategy and to initiate development of a professional practice portfolio. In addition, the course combines an exploration of current leadership theory and practice with a critical analysis and articulation of students own personal approach to leadership. Learners embark on a transformative process to situate themselves within their personal practice, organizational setting, and the broader context of public safety. 
Prerequisite: None

 One of the Following (depending upon learner background)

CCLO-3409 Capstone Project in Licensing Practice - 3 credits
This course is designed for learners who have current experience in the field of community care licensing. It is the final course in the Community Care Licensing Officer Advanced Specialty Certificate. As a capstone (culminating experience) course, it provides learners the opportunity to integrate and apply the skills, knowledge, concepts, and principles they have developed throughout the program. After a review of research methodology, learners explore a topical issue, process, or practice in the community care profession through research, analysis, and evaluation under the guidance of the course instructor. Learners will have the option to investigate and analyze an issue or problem, develop an outline and project plan, conduct a review of relevant literature or current practice, apply relevant methodology, and interpret information to develop and present their conclusions in a formal report or paper. The instructor will provide supervision, support, and mentorship through the course. 
Prerequisite: All other program courses

CCLO-3410 Practice Experience - 3 credits
This course is required for learners who do not have current experience in the field of community care licensing. The Practice Experience will provide learners with the opportunity to integrate and apply the skills, knowledge and judgment required in the community care licensing officer profession. Through mentoring and coaching under the tutelage of an experienced Licensing Officer, students will have an opportunity to assess applications, inspect and monitor facilities, conduct investigations, and make non-binding statutory decisions regarding licensure. Learners will be expected to demonstrate critical thinking, decision making, and appropriate communication skills in an inter-professional field environment. 
Prerequisite: All other program courses 

Upcoming Courses in 2019 and 2020

Winter Semester

(starts January)


(starts May)


(starts September)



Courses will start on the dates listed in the JIBC academic calendar and run for approximately 12 weeks. The Practice Experience course, CCLO-3410, is scheduled for each student individually. Scheduling will vary for CCLO-3409, the capstone project course for learners with current experience in community care licensing. Please email if you plan to take CCLO-3409 within the next year. Course offerings are subject to change without notice.

Books and Supplies

Textbooks can be ordered through the JIBC Store (unless otherwise noted). 

CCLO-3300 – Admin Law

CCLO-3301 – Vulnerable Populations

CCLO-3302 – Ethics in Licensing
McLachlan, J. A. (2010). Ethics in action: making ethical decisions in your daily life. Toronto, ON: Pearson Canada. ISBN-10: 0135041406 | ISBN-13:978-0135041406

CCLO-3303 – Lifespan Development
Boyd, D., Johnson, P., & Bee, H. (2017). Lifespan Development, 6th Canadian Edition. Toronto, ON: Pearson. ISBN-10: 0134692411 | ISBN-13: 9780134692418

CCLO-3304 – Collaborative Conflict Resolution

CCLO-3405 – Human Relations
DuBrin, A. J. & Geerinck, T. (2015). Human Relations: Interpersonal, Job-Oriented Skills, Fourth Canadian Edition. Toronto: Pearson Education Canada (textbook with access to supplementary online resources)

365 Coaching Questions - Available for purchase at Coaching out of the box.
Required Pre-course Activity:  Complete MBTI.

CCLO-3406 – Inspection, Compliance & Enforcement

CCLO-3407 - Investigations
Jones, G. (2009). Conducting administrative, oversight & Ombudsman investigations. Toronto: Canada Law Book. ISBN: 978-0-88804-488-4

CCLO-3408 – Professional Accountability in Licensing
Wiersma, B. (2010). The power of professionalism: The seven mind-sets that drive performance and build trust. Fairfield, Iowa: Ravel Media. Available from Amazon in Kindle and Hardcover formats. (For Kindle, a free reading app is available and purchase of a Kindle E-reader is not required). 

Admission Requirements

1. Minimum post-secondary diploma in a related field completed with original official transcripts required (other post-secondary credentials in related areas may also be considered, for example: Early Childhood Education, Infant and Toddler, and Special Needs Certificates completed)

2. English 12 / English 12 First Peoples (Grade C+) or equivalent (original official transcript required); JIBC English 12 “C” Equivalencies listed here

Please note that Community Care Licensing Officers are eligible to take up to three courses before formally applying to the program. Email to request permission for course registration.

Application Process

It is important that all applicants review the Recommended Requirements for Program and Career Success on this webpage. Applicants may also want to review job postings for regulatory practitioners and licensing officers and/or contact the health authority in the region they plan to work in to learn more about the educational credential and career experience expectations for these roles. 

To Apply to the Advanced Certificate in Community Care Licensing program:

Please check the application deadline(s) listed at the top of this webpage and allow time for submission of official transcript(s) from your former school(s).  

  1. Complete the JIBC Online Program Application Form through Education Planner BC. There is an application fee of $75 dollars.
  2. An Admissions Officer will then email you information on how to submit supporting documents.
  3. Submit your supporting documents to Admissions by email, mail, or in person. Note that you will need to arrange for original official academic transcripts to be provided directly from your former school(s) to show your completion of the admissions requirements above.

    Official transcripts can be mailed to:

    Admissions Office (Student Services Centre)
    Justice Institute of British Columbia
    715 McBride Boulevard
    New Westminster, BC, V3L 5T4

Please phone or email us for assistance with program admission, program information, or course registration:

Recommended Requirements for Program and Career Success

These requirements are very important for individuals looking for a career working as a licensing officer. If you do not have all the requirements below it is strongly recommended that you acquire them while you are completing the program.

Please note that proof of these requirements does not need to be submitted as part of your application to the CCLO program at JIBC.

  • Minimum of five years of experience working in a related field
  • Minimum of two years of experience working in a supervisory role
  • Minimum of one post-secondary academic writing course completed
  • Understanding of APA formatting and referencing
  • Valid BC Driver’s License and access to a vehicle
  • Excellent verbal and written communication skills

Career Possibilities

According to the Ministry of Health there are approximately 6,000 licensed child care facilities and 1,050 licensed adult and child residential care facilities in British Columbia. Community Care Licensing Officers help to protect the health and safety of the most vulnerable members of our society: children, seniors, and the disabled.

Community Care Licensing is a field that is both unique and specialized; the role of a CCLO is highly interactive and varied. These health professionals work in fast-paced and high energy environments, routinely travelling to community care facilities to perform inspections as well as educating and informing care providers about licensing rules and regulations. Individuals performing this vital function must be excellent communicators who are able to exercise both tact and discretion – problem solving and decision making skills are critical to this role.

CCLOs are most closely aligned with the WorkBC occupational profile “Inspectors in Public and Environmental Health and Occupational Health and Safety”. Key elements of this field include the protection of individuals in care through inspection and investigation and the enforcement of applicable legislation, if necessary, as well as health and safety promotion and education.

Because the Advanced Specialty Certificate in Community Care Licensing program is the only one of its kind in Canada, graduates will be well-positioned to use their JIBC credential as leverage to seek employment as a licensing officer anywhere in the country.

Practice Education

Practice Experience: We have important information for those of you that are planning on completing the CCLO-3410 Practice Experience course (students who are not currently working as licensing officers all need to complete this course to finish the program).

A driver's licence and access to a car are strongly recommended. 

JIBC will try to arrange a placement in your preferred region. However, you will likely need to commute to a city outside your home location and may need to travel to another part of the province.

You will be working with vulnerable populations during your placement. It is mandatory that your immunizations are up to date so you can protect yourself and those in the care facilities that you visit.

Some of the required immunizations may take eight months or longer to offer protection so it is important to get started early. Review the immunization checklist form. Once you have completed the required immunizations and tests you will need to have this form signed off by your physician or health care provider. It will then become part of your practice education application package.

You cannot start your practice education course until all of the requirements in this checklist are met. We recommend that you start on this process now.

Click here for Immunization FAQs.

CCLO Program Handbook

Please find attached CCLO Program Handbook and it contains important information pertaining to the CCLO program such as: program staff information, program description, course description, registration, withdrawal, practice education requirements, grading and etc.

If you have any questions please don’t hesitate to email the program area at

Last updated March 18, 2020