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Be the one helping people resolve conflicts,  understand each other’s views and make decisions that are in their best interests.



Mediation is a process for resolving disputes together. The people involved in a dispute meet and talk in a private, informal setting where they take part in the negotiation and design of a settlement with the help of a mediator.  

Mediation focuses on the interests and needs of the people involved rather than just what they say they want. The mediator is not empowered to make decisions. Instead, he or she helps participants define their problem so they can work to resolve it. The dispute is settled only if all of the parties agree to the settlement. 

Mediators learn to acknowledge the points made by both conflicting parties and spend equal time with each person on their issues. They provide ‘reality checks’ by asking about reasonable outcomes. 



Most people who work in the dispute resolution field are in private practice as mediators, facilitators or trainers. 

While there is currently no legislation in BC governing who can or cannot call themselves mediators, there are voluntary professional certifications available through mediator membership organizations.



  • Active listening skills

  • Questioning and clarifying skills to grasp both the facts and the areas of controversy

  • Emotional intelligence to understand the underlying emotions

  • Summarizing skills 

  • Empathy 

  • Ability to remain impartial and to act fairly


Certification as a practitioner at Mediate BC Roster or Family Mediation Canada.


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