Our expert instructors combine theory with practice, and are some of the most respected and experienced educators working in the fields of conflict resolution, negotiation, and third-party mediation.
Centre for Conflict Resolution Instructors in BC
Fazal “Fuzz” Bhimji, BSc, CMed, CArb, Cert. ConRes (Negotiation and 3rd Party Intervention), Cert. Public Sector Management is an experienced educator, mediator and arbitrator. He is a faculty member at the JIBC, teaching and coaching courses in both conflict resolution and leadership. He also teaches for BCIT’s School of Business. For more than 15 years he has been a president of MAIN Solution providing mediation and arbitration services to clients in the public and private sector and has resolved hundreds of disputes in that capacity. He is currently a member of the Health Professions Review Board and the Employment and Assistance Appeals Tribunal. Fuzz has held leadership positions as VP of Labour Relations and President of the Canadian Air Traffic Control Association and has served on the Board of the Canadian Medical Discoveries Fund and the Canadian Science and Technology Fund. His focus is on helping teams reach their potential and find healthy ways of addressing conflict.
Nancy Baker, MA (Leadership), Cert. ConRes is a mediator, facilitator, consultant, and coach. She worked at Sunshine Coast Community Services Society for 22 years developing a variety of community programs on the Sunshine Coast as well as working part time at the Justice Institute in Vancouver as a coach and trainer in the Conflict Resolution Program. Nancy started mediating privately with families in 1994 as well as spending time assisting not for profits to develop visions, missions, strong boards and to resolve conflicts. She has worked as a facilitator, mediator and consultant around the province of BC and across Canada with many not for profit organizations. In 2005, Nancy graduated with a Masters Degree from the Masters of Arts, Leadership and Training Program at Royal Roads University and in 2012 she completed her Myers Briggs Typology Certification in California. She was the Mediation Advisor at the Provincial Court in downtown Vancouver from 2010 to 2015. Presently Nancy is working at the Justice Institute as well as continuing to work privately as a mediator/facilitator in a variety of civil situations and offers workshops including Creating Leaderful Teams, Building on Strengths and Recognizing Differences and Conflict Resolution from the Inside Out.
Kathleen Bellamano, BSW, RSW, C. Arb, C. Med, FMCCert. CFM, has been a dispute resolution practitioner for 15 years. She is a Chartered Arbitrator and Mediator, certified as a Comprehensive Family Mediator by Family Mediation Canada, is on the family and civil rosters of Mediate BC, the BC Hear the Child and Parenting Coordinator rosters and is a Restorative Justice Facilitator and Mentor. She has a Bachelor of Social Work from the University of Victoria and is currently completing a Master of Social Work with a Clinical Specialization and a Certificate in Adult Education. Kat received her Certificate in Conflict Analysis and Management and her Certificate in Family Mediation from The Institute of Conflict Analysis and Management with an emphasis on Conflict in Organizations and Group Facilitation Skills. She received her Certificate in Arbitration from the ADRBC (formerly BCAMI).
Sue Broomsgrove, Cert. ConRes, Certified Coach (CPCC) BScN. Is a conflict resolution consultant who incorporates her extensive leadership experience as a trainer, coach, mediator and speaker in private, government, Industry and academic settings. Using an interest-based approach, she provides one-to-one coaching and mentoring to established and emerging leaders in change management, performance management, conflict management and emotional intelligence. Sue develops workshops to support teams in gaining awareness around the benefits of enhanced communication skills for lasting change. Her favourite quote about this work is “And the day came when the risk to remain tight in the bud was more painful than the risk it took to blossom.” ~ Anais Nin
Sherri Calder, MA, BGS, Cert. ConRes, works as a Registered Clinical Counsellor and Conflict Resolution Consultant. Sherri draws on years of experience working with a range of individuals, couples and groups facing difficulty in their personal and/or professional lives. Sherri also develops and delivers courses on a variety of topics to groups small and large. In each instance, Sherri focuses on being supportive, compassionate and collaborative. In addition to working with clients in her private practice, Sherri is a faculty member with the Centre for Conflict Resolution and the Public Safety Division at the Justice Institute of BC, as well as an adjunct faculty member for The Masters in Organization Psychology with The Adler School of Profession Psychology.
Helen Cheng, B. Comm., LL.B., LL.M., is a lawyer and conflict resolution consultant. Her practice focuses on institutional system design, leadership and management training. She was previously a crown counsel with the Department of Justice Canada and specialized in Charter litigation. Helen contributes on a pro bono basis to a number of organizations that promote grassroots empowerment, such as Women’s Legal Education and Action Fund, and is the founder of Yspace, a grassroots youth program that introduces ideas and skills indispensable to conflict resolution and peacebuilding. Helen completed her Master of Law studies at Harvard Law School and her research on ADR theory is published in The Canadian Journal of Law and Jurisprudence.
Brad Crewson, BA, Cert. ConRes, is a Conflict Resolution Specialist with a Mediation Certificate from the Justice Institute of BC (JIBC) and Restorative Justice Facilitator Certificate. He is an instructor and coach facilitating conflict resolution courses for the JIBC, Camosun College, the University of Victoria, and The Dialogue and Resolution Services Society. Brad's mediation focus is on workplace and community disputes. He has over 25 years of experience in the social services and counselling fields and also provides volunteer counselling services at the Esquimalt Neighbourhood House.
Raj Dhasi, MA (Organizational Conflict Analysis and Management), BA (Adult Education), Cert. ConRes., focuses her work on conflict resolution within school districts, workplace settings including corporations and legal settings, and within families. Her work includes conflict analysis and assessment and a range of strategies to manage conflict effectively including mediation, group facilitation, leadership coaching, and restorative practices. Raj specializes in delivering conflict management strategies that are grounded in brain research.
Linda Dobson, Cert. ConRes. MA (Leadership), is an organizational consultant and one of the few coaches worldwide who carry a Master Certified Coach designation. Linda specializes in conflict resolution (resolution coaching, mediation) and leadership development. She has extensive experience within both public and private sectors, is a mediator for the ICF Ethics Committee, the Director General of a multicultural Board of Directors, and coaches parents of kids with cancer. Linda is passionate about helping others resolve differences and optimize potential through strategic conversations.
Paula Drouin, CMed, Cert. ConRes., Cert. Arbitration, MA (Human Security and Peacebuilding), is an inspirational educator who brings to the learning environment extensive experience working in high conflict situations; an ability to create authentic meaningful dialogue; and a comfort level with adversarial parties that is contagious. Paula has a passion for grassroots justice initiatives and has international experience assessing restorative justice processes and court mediation programs.
Michael Fogel, LL.B., J.D., MEd, CMed, has been concentrating on mediating and facilitating and adult education in the field of negotiation, mediation and conflict resolution. He presents in-house senior management and leadership programs in many private and public sector corporations and organizations. He also works with many organizations and institutions that are involved in significant change and/or engaged in processes for transforming corporate culture and systems.
Teara Fraser holds a Master of Arts in Leadership from Royal Roads University, and she is a Certified Executive Coach. Teara completed the Aboriginal Focusing-Oriented Therapy, Complex Trauma Certificate and the Certificate in Conflict Resolution offered at JIBC. Teara’s learning journey now takes her back to Royal Roads University as Associate Faculty in the Master of Arts in Leadership program, Justice Institute of BC as Faculty in the Centre for Conflict Resolution, and to Fielding University, where she is studying in the Human Development Ph.D. program. As a scholarly learner, researcher, and faculty member, Teara understands her responsibility to bring a relational lens and a decolonizing and Indigenous worldview approach to her work. As the visionary and founder of the Raven Institute, she sees connected hearts, minds, and hands in a united and thriving nation - contributing to the development of humans, teams, organizational systems and community with relational ways of knowing and being. With the launch of Iskwew Air, Teara’s entrepreneurial spirit takes her into a new arena as the first Indigenous woman to launch an airline in Canada. Teara was named one of Canada’s Most Powerful Women: Top 100™ in 2019 and is a proud Métis bridge builder.
Mario Govorchin, Cert. ConRes., is a dynamic, energetic and entertaining speaker and trainer. Much of his work with organizations focuses on conflict resolution, leadership, team development, and change management. He is well regarded in his work as an interventionist for organizations experiencing high internal conflict, and has particular strengths as a mediator of multi-party disputes.
Vanessa Gray, BA, Cert. ConRes. is a front line conflict resolution practitioner with over 14 years of mediation and instructional experience. She provides conflict engagement processes such as conflict coaching, third party facilitation, and assistance with harassment investigations at the organizational level. As an instructor, Vanessa’s engaging and practical approach connects with audiences large and small. Vanessa has provided intervention services to both public and private sector organizations, sport at the national level, the family courts, Restorative Justice, parent-teen mediation, and schools throughout the lower mainland.
Terry Harris, Cert. ConRes., BA, LL.B., MA (Human Security and Peacebuilding), is a mediator in the child protection, insurance, and family fields. He has a varied background as a lawyer, counsellor and administrator with rich experience in multi-party and cross-cultural mediation.
Kent Highnam, Cert. ConRes., BA, MA, is an international educator and speaker with a background in international and public relations with the United Nations and the International Committee of the Red Cross. He has worked in public and private organizations as an educator, facilitator and practitioner in collaborative, interest-based processes in both English and French. As Program Director of JIBC's School of Health and Community Social Justice, Kent also has extensive experience in human resources and labour relations issues. He directs and teaches for the Centre for Conflict Resolution, the Centre for Leadership and also teaches for JIBC’s Law Enforcement Studies Diploma.
Stacey Holloway, Cert. ConRes., B.Sc.N., is an acknowledged and skilled interventionist in the fields of human relations and organizational development. She focuses on assisting people and organizations as they create and navigate change. Her work includes planning for strategic change management, organizational assessment, and analysis, developing people through training and coaching, intervention including mediation and facilitation, and keynote speaking. Stacey is the author of a comprehensive high school resource entitled Interpersonal Conflict Resolution Skills for Youth.
Darrin Hotte, MDiv, Cert. ConRes., FMC Cert. CFM, FEA has over 30 years of leadership experience and specialized training in the areas of conflict, complex family systems, and relationships. He is passionate about building, restoring, and preserving health within families, communities, faith-based groups, and other organizations. The focus of his mediation practice is Separation/Divorce, Family Business, and speaking/training, and has mediated, facilitated, or coached over 800 family and civil disputes. Darrin holds a certificate in Family Mediation (Justice Institute of BC) and Family Enterprise (Institute of Family Enterprise Advisors) as well as a BA in Psychology/Sociology (Concordia College) and a Master of Divinity (Regent College). Darrin is married with two children and resides in the North Shore.
Tara Kowalski MA in progress (Integrative Studies Master's Degree with a focus in leadership, change management and coaching), BA (Sociology), Cert. ConRes., Cert. Conflict Coaching, Cert. Business Management, C.A.C.E. (Cert. Adult Education), and she is a Certified Family Relations Mediator (CFRM). Her service areas include consultation, facilitation, mediation, training and awareness, group processes, leadership coaching and development, restorative practices, and change management within the educational, workplace (policing, non-profit, sport, small business) and family settings. Tara integrates transformative, narrative and interest-based conflict resolution systems with leadership, emotional intelligence and change management practices.
Niki Kux-Kardos began her conflict resolution training in 2003 at the Alberta Arbitration and Mediation Society in Edmonton while completing a Bachelor of Commerce in HR and Organizational Behaviour. Since 2009 she has been in private practice working primarily with families in business specializing in conflict management, leadership, coaching, speaking, and training. In addition to her private work, Niki is one of three internal Informal Conflict Management Practitioners with the RCMP providing conflict coaching, mediation, facilitation, group intervention, awareness and training throughout British Columbia. She is a Certified Executive Coach, trained Restorative Justice facilitator and Peacemaking circle keeper, holds a Certificate in Conflict Resolution in Mediation and Negotiation and is currently pursuing her Master of Arts in Interdisciplinary Studies in Advanced Coaching and Leadership.
Kenneth Markley, M.Ed., Cert. CFM (FMC) is a certified comprehensive Family Mediator. Ken has been in private practice for ten years since retiring as a child protection social worker and Family Group Conference Coordinator. He has mediated over 400 family disputes including separation and divorce issues but primarily in the field of Child Protection Social Work. Ken is also an active trainer and coach in Alternate Dispute Resolution practices.
Robin McQueen, Cert. ConRes, MBA (Human Resource Management), BSc (Social Work), Chartered Professional Human Resources (CPHR) is faculty at Camosun College in the School of Business teaching in the Bachelor Degree and Post Degree Diploma programs. She has developed online courses for Okanagan College. Robin coaches for the Justice Institute in the Center for Conflict Resolution and coaches in the private sector as well. Robin is personable and interested in helping others develop strong communication and conflict resolution skills.
Julia Menard, MEd, PCC, Cert. ConRes specializes in helping to transform organizational conflict into a learning gift. She runs her own conflict consulting practice working with teams, leaders and employees in conflict within public and private organizations. Julia is the co-author of Hold On To Yourself: How to Stay Cool in Hot Conversations and the Canadian distributor and workshop creator for Mediator in a Box.
Ron Monk, Cert. ConRes. D.Tech., is a mediator, facilitator and trainer in conflict resolution, mediation, negotiation and communication skills. His background is in broadcast communications, not-for-profit management and government. Ron has maintained a mediation practice since 1987. His work encompasses organizations, government agencies, workplaces, communities, family, child protection and intercultural and multi-party/group facilitation. He focuses on building an environment conducive to productive dialogue and open discussion.
Terry S. Neiman, MS, PhD., Cert. ConRes has nearly 20 years of experience in consulting and education, following nearly 20 years of experience in process engineering and corporate management. His consulting work focuses on conflict resolution, decision-making, and problem-solving. His academic work focuses on communication in conflict and problem solving, and the study of dialogue in everyday life. Terry designs and teaches courses on communication, negotiation, conflict intervention, and problem-solving at Simon Fraser University, Kwantlen Polytechnic University, and the JIBC. His teaching method is interactive and designed to work with a variety of learning styles.
Linda Ohashi, M.Ed, Cert. ConRes, is an adult educator, family mediator, coach and restorative justice facilitator with over 20 years of experience in adult education. She is a strong proponent of healthy, engaged communities and works with a number of organizations to promote opportunity and change. As a coach at the JI campus in New Westminster, she feels privileged to work and learn alongside outstanding faculty and students.
Kerry Palmer, Cert. ConRes., Cert. Restorative Practices, Cert. Family Med., is a mediator with Family Mediation Canada (relations). His practice comprises working in both the private and public sectors, including supporting families in transition, working in the restorative justice field, and working as a child protection mediator and a mediator with the Ministry of Education. This diversity provides a unique skill set and knowledge base to the benefit of those Kerry supports.
Pam Penner, Cert. ConRes., holds a MA (Conflict Analysis and Management) and is certified as a mediator with the Community Dispute Resolution Program. In private practice since 1998, Pam has extensive experience in facilitating strategic plans, mediating disputes, team building, and training others in communication, conflict resolution, and facilitation skills.
Anna Richards, Cert. ConRes, Registered Clinical Counsellor, MCP (Counselling Psychology), is a registered clinical counsellor, mediator and conflict coach in private practice in Vancouver and also works as a coach and instructor at the JI. She specializes in helping clients understand and navigate the emotional currents that accompany conflict both in the personal and professional spheres. She works with a diverse clientele and has focused much of her practice on helping individuals impacted by trauma and loss.
Adam Rollins, MEd, RCC, Cert. ConRes., works as the Vice President and as a consultant at The Neutral Zone, Coaching & Consulting Services Inc. He works as a mediator, trainer, coach, and clinical counsellor to support individuals and teams to achieve both their professional and personal ambitions. Having worked with both youth and adults in clinical and workplace settings, he brings contagious energy and creativity to all projects. Adam works extensively with not-for-profits agencies to provide Health Services and support to the community and has a keen appreciation for both mental and physical well-being. Adam holds a Bachelor of Arts in Psychology and English Literature and a Master of Education in Counselling Psychology from the University of British Columbia. Adam obtained his Certificate of Conflict Resolution at the Justice Institute of BC with a specialization in third-party mediation. Combining theory with experience managing conflict and providing psychological support, Adam is versatile in his abilities as a leader and educator.
Sandra Rossi, Cert. ConRes., Dipl. Criminology, BA [Human Services (in progress)] has worked extensively as a mediator, trainer, facilitator and coach. She has specialized in restorative practices and respect in the workplace initiatives, and is currently working in human resources. Sandra’s background includes work in post-secondary education, healthcare, the private and public sectors, and non-profit organizations.
Lesley Shebib, MA (Conflict Analysis and Management), Cert. ConRes.,and Q.Med with ADRIC is a strong advocate of resolving conflict well, and currently facilitates family and divorce mediation, as well as coaching and training in the field of communication and conflict resolution. She has been teaching and training for over 20 years.
Alan Simpson, BTh., MA (Conflict Management), Cert. ConRes, is a facilitator of difficult conversations, conflict coach and mediator for individuals and groups. He provides conflict engagement processes and training seminars for leaders and their organizations nationally and internationally. He has over 25 years of experience in coaching and training adults, families and organizations in communication skills, change management and conflict engagement. He has worked with family businesses, private schools and faith based organizations. His offerings include leadership development, non-profit board management, team building and retreat facilitation. Alan is a skills coach and instructor for the JIBC at the Okanagan and New West campuses.
Jim Skinner, Cert. ConRes, BGS, MA in progress (Organizational Leadership) is a facilitator, workplace educator, and organizational conflict resolution specialist. His practice includes providing workplaces with conflict resolution training, team building, team dynamics awareness training, formal harassment investigation, climate assessment and leadership development coaching. Jim is also a skills coach for the JIBC working at both the New West and Kelowna campuses.
Pete Sperling, B.A., Cert. ConRes., Cert. Family Med (Family Mediation Canada), discovered the field of conflict resolution in 2008 after returning to Canada from living abroad in Australia, West Africa and Taiwan. He had a small private practice as a coach, facilitator and private mediator before joining the BC public service in 2012 as a full-time family mediator. He currently manages a team of family mediators at one of the provinces three Justice Access Centres.
Colette Squires, M.A. is an organizational consultant, mediator, and the principal lead at Colette Squires and Associates. A published writer and researcher, she has an M.A. in Criminal Justice and extensive experience with public safety and the criminal justice system. She works primarily for government and not-for-profits, providing conflict resolution services as well as coaching and leadership development. She also provides mediation for families in conflict. Previously, she was the Executive Director for Abbotsford Restorative Justice, and she has over 25 years of experience as an instructor.
Julia Szucs, BSc, Cert. ConRes, IFS Level One specializes in leadership development, team facilitation and conflict resolution. Holding a Bachelor or Science from the University of Guelph, a Certificate of Conflict Resolution from Justice Institute of British Columbia, and Level One Internal Family Systems (IFS) Therapy training, Julia has solid groundings in communication skills, mediation, empathic enquiry and group process facilitation. Julia’s diverse background includes environmental policy development, documentary film production and communication skills training. She has led wilderness expeditions for the National Outdoor Leadership School, worked with high school students on traveling field studies and facilitated group processes in boardrooms and classrooms. She is particularly drawn to facilitating experiential learning opportunities that build self-awareness, contribute to personal growth and bolster successful team performance. Julia is currently coaching great teams of students at Royal Roads University.
Lee Turnbull, LL.B., MEd (Couns Psych), FMC Cert. Comp. Fam. Med, C.Med. maintains a diverse international dispute resolution consulting practice: commercial, workplace, governments, NGOs, schools, family disputes. Lee specializes in design/implementation for civil and family mediation practicum programs, and skill assessment processes. She assesses and instructs for JIBC, is Senior Advisor for Mediate BC in Court Mediation Program and Family Regional Mentoring Program, and coaches CLE courses. Acclaimed in her fourth term, she serves her Sunshine Coast community as elected Regional District Director.
Birgitta von Krosigk, LL.B., M.A. (Org. Psych.), Cert. Med., E.P.C. After over a decade as a civil litigator, Birgitta focused her practice on more collaborative approaches to conflict and change. She now helps organizations with strategic planning, leadership development, team building, succession planning, and conflict resolution and communication skills training. Her practice also includes mediation, facilitation, and coaching for individuals, families, and businesses.
Sue Wazny, Cert. ConRes. MSc., Dip. Leadership, has worked extensively as a workplace educator and intervener for over 15 years. Her practice includes educational programs, workplace mediation, organizational facilitation, executive performance coaching, formal harassment investigation, and critical incident stress debriefing and management.
Deborah White, Cert. ConRes., B.S.W., MA (Applied Behavioral Science), is an organization/management consultant, mediator, facilitator and trainer. She has more than 20 years of experience in both the public and private sectors working with people at all levels. Deborah’s practice focuses on process consulting, coaching, workplace mediation, organizational facilitation, skills training and reconstruction of working relationships.
Gordon C. White, Cert. ConRes., B.Sc., MBA, is a facilitator and trainer who mediates in BC government programs and facilitates practical resolutions for organizations who find themselves with intractable human relationship difficulties. He has a keen interest in both building preventative capacities, and working with individual growth and group transformation potentials available through engaging purposefully in conflict. Gordon’s areas of work have included group dysfunction, grievances, harassment, troubled relationships, leadership, lawsuits, Aboriginal communities, federal government, and restorative justice.
Zoë Younger, Cert. ConRes, MA (Counselling Psychology) is a Registered Clinical Counsellor and has worked in treaty negotiations and complex, multi-party negotiations in the natural resource sectors with an emphasis on community economic development and social justice. Zoë maintains a private counselling practice helping individuals and couples move through relationship challenges, major life transitions, parenting, substance misuse, and workplace issues. She is also a VPD Crime Victims Assistance Program counsellor, and an active community volunteer.
Dale P. Zaiser, Cert. ConRes., B.G.S., MA/ABS (Organization Development), is an acknowledged and skilled interventionist in the fields of human relations and organizational development. He has extensive experience in both the private and public sectors. Dale focuses on organizational development, particularly in the areas of change management, strategic planning, leadership development, and skill-based competency training in the area of conflict management.
Conflict Resolution Instructors in Alberta
Kerry Brown, BComm., Certificate in Conflict Management, is a mediator, facilitator and trainer. She works with organizations that are looking to successfully manage conflict both internally and externally. This includes public consultation, facilitation of stakeholder groups, and conflict management process design. Kerry also provides private conflict management training to organizations.
Alan Edwards, AAMS Certificate in Conflict Management. His private practice focuses primarily on workplace conflict and violence, including a return to work, supervisor/employee, death threats, and situations involving violence. He is very active in Restorative Justice, particularly in the areas of victim-offender mediation in cases of serious crime, and also in training development and delivery. Alan has over 10 years of experience developing and delivering training in Canada and the US for mediators, lawyers, court workers, government, and restorative justice practitioners on topics such as conflict resolution, mediation and violence.
Richard Foggo, MEd, Certificate in Conflict Management, Certificate in Adult Education, is a counsellor, trainer, mediator and educator with an extensive background in conflict resolution, human relations and communication skills. His experience includes working with various colleges, school systems, business organizations, families, community programs and social services. Richard also has a private practice in counselling and mediation.
Janice Kelner, BA, LL.B., Certificate in Conflict Management, is an experienced mediator, skills coach, and ADR process design specialist with a background in law and business. She has been a management consultant and mediator in the energy industry for more than 10 years, and currently works with entrepreneurs and family businesses as a facilitator for succession and estate planning, governance, and wealth management issues. Janice has led various skill development programs for both ADR students and practicing mediators.
Gloria Lechky, MBA (CED), CMed AAMS member since 1998 is an instructor with AAMS and JIBC and mediator, trainer, and conflict coach with the Department of National Defence (DND). She works with groups and individuals involved in various workplace conflict situations such as relationship, grievance and harassment complaints. Gloria’s background in Administrative Management provides more than 20 years knowledge and experience in transportation, construction, and oilfield service industries.
Barbara McNeil, BSc, MA, is a Chartered Mediator, Facilitator and Trainer. She mediates extensively and consults on conflict management issues in the energy industry, in the workplace, and for municipal and land issues. Barbara has designed and delivered conflict management training for many clients and served on the Alberta Municipal Government Board for three years, adjudicating decisions on assessment and subdivision appeals.
Cheryl J. Scott, BA (Hons.), LL.B., CMC, has been involved in the management of conflict both as a lawyer and an interest-based mediator and negotiator for more than 20 years. For the past eight years Cheryl has practiced exclusively as a mediator/negotiator and collaborative law consultant, as well as a designer and trainer of interest-based mediation, negotiation and collaborative lawyering skills.
Robert Slocombe, BA, M.Div., Chartered Mediator, is a mediator, facilitator, trainer, and consultant. He mediates in workplace situations, for estate and company planning, and for families. He also facilitates multi-party meetings for companies and public forums. Robert has taught conflict resolution courses in the private sector since 1994 and with the JIBC Centre for Conflict Resolution since 2004.
Josie Stiles, Cert. ConRes., MA (Conflict Analysis and Management), is an organizational/management consultant, mediator, coach, trainer, and facilitator. She creates collaborative dialogues, which enhance quality decision-making, strengthen relationships and optimizes individual and organizational performance. Her practice includes creating conflict management competency in the areas of leadership development, team effectiveness, workplace harassment/respect and stakeholder engagement.
Patricia Tolppanen, B.P.A., LL.B., Chartered Mediator (National Designation), is a conflict management consultant and mediator. She has studied interest-based conflict management since 1993 and has been facilitating courses in this field since 1999. Her primary focus is on the resolution of workplace conflict. She has a long history with the Community Mediation Calgary Society and the Provincial Court Civil Mediation Program in Calgary. Patricia’s other work is in the field of police governance and oversight.
Sharon Wilson, Cert. ConRes., Chartered Mediator (National Designation). In addition to her dispute resolution practice, Sharon has been instructing and coaching in interest-based conflict resolution programs at the Colleges and Universities since 1992. In business for over 35 years, her experience includes 17 years of mediating bilateral and multi-party disputes, designing conflict management systems for organizations, and facilitating interest-based bargaining, providing services in the corporate world, and in all levels of Government. Sharon also instructs in Edmonton.