Communicating in Conflict: Strategies and Skills

In this course, you will examine basic interpersonal communication concepts and theories and will reflect on tendencies in your own communication patterns. You will link specific communication micro-skills to their intended purpose (empathic listening, strategic listening, assertive expression) and will identify the effect that each of these micro skills has on the both "sender" and the "receiver" when employed.

Through experiential exercises, you will practice and analyze the connection between your internal intent, and the strategic use of the full spectrum of communication skills to build empathy and assert meaning. You will evaluate your experience and application of balancing empathy and assertion in a conflict dialogue and deepen your communication impact through meta-communication.



This course is available as part of the Certificate in Collaborative Conflict Resolution

About Role-Plays: This course includes small-group, coached role-plays on the final day of the course.
Role-plays and coach feedback will be recorded for your reflection and review.

Online delivery: The live online delivery of this course is scheduled from 8:30AM to 4:30PM each day, with both live video conferencing and self-access learning blocks.
Check your online access here: https://elearn.jibc. ca/