Conflict Dynamics in Groups

Conflict in a team situation is challenging and team members need strategies for positive resolutions. As an effective team member, you need to identify the dynamics at play in the team and learn and practice strategies for intervening to move the group towards resolution. Through role-play, case analysis, and discussion, you will build your understanding of group role functions and problematic behaviours that interfere will the function of the team. You will practice a collaborative conflict resolution process.

Registration in this course is limited to students enrolled in the Certificate in Collaborative Conflict Resolution OR Conflict Resolution: Specialization in Mediation/Third-Party Intervention OR Conflict Resolution: Specialization in Negotiation OR Associate Certificate in Workplace Conflict Program.