Orientation to Conflict Resolution

This course is offered on contract only. For those interested in exploring contract options please contact csjcustomized@jibc.ca. Conflict is a prevalent, yet often stressful part of any workplace. Introduce yourself to the concepts and skills of collaborative conflict resolution to better manage conflict dynamics. Explore factors that lead to conflict escalation and those that can de-escalate conflict. You will have opportunities to identify and practice the attitudes and behaviours that lead to positive outcomes in conflict situations. (Formerly CCR113;CR131)