Conflict At Work: Leading Collaboratively

Everyone within an organization is, at times, faced with the need to handle workplace conflicts, especially if you are in a leadership role. While it is commonly expected that this will be done effectively and respectfully, this can be an unrealistic expectation for those without training, assistance, or relevant experience.
In this course you will access knowledge and skills to assess workplace conflicts and use collaborative processes to intervene strategically, either directly, or as a third party in conflicts. You will analyse workplace conflicts to determine whether a collaborative approach or a more formal intervention is appropriate. You will practice collaborative communication skills and enhance your leadership capacity to engage with conflict in ways that move all people involved towards mutually satisfying outcomes.

This course is available as part of the Certificate in Collaborative Conflict Resolution or the Associate Certificate in Leadership and Conflict Resolution.

About Role-Plays: This course includes small-group, coached role-plays on the final day of the course.
Role-plays and coach feedback will be recorded for your reflection and review.

Online: The live online delivery of this course is scheduled from 8:30AM to 4:30PM each day, with both live video conferencing and self-access learning blocks.
Check your online access here: https://elearn.jibc. ca/