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Course Details

All members of organizations are expected and often required to handle workplace conflicts effectively, yet this can be a challenging task. This course will give you the knowledge and skills for assessing workplace conflict, determining whether a collaborative process or a more formal intervention process is needed and choosing the best intervention approach. You will practice analysing workplace conflicts, and using a collaborative process to intervene as a third party. You will learn to demonstrate leadership in addressing conflict ways that move all people involved towards mutually agreeable solutions. You will have the option to record your role-play on the final day of the course.


  • CRES-1170
Course Offerings
New Westminster Campus
Conflict on the Front Line
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07/05/2021 - 07/07/2021
M T W 8:30am-4:00pm
Domestic Tuition
Domestic Learner Services Fee
International Tuition
International Learner Services Fees