Student Helpdesk
WiFi, email, passwords, and your learning tools - all in one place. Stuck on something? We can help.
Student WiFi
Network
JIBC-Students
Password
JiStudent
The WiFi password does not change, so you only need to enter it once per device.
Service status & contact
Planned maintenance windows and how to reach the Service Desk.
Contact the Student Helpdesk
Hours 8:00 am – 4:00 pm, Monday to Friday.
Closed weekends and holidays.
Closed weekends and holidays.
Common questions
Choose the JIBC-Students network on your device and enter the password JiStudent. The password doesn't change, so once your device is connected it should reconnect automatically next time you're on campus.
Use the password reset option from the "Reset your password" tile above, or contact the Service Desk at 604.528.5900 during opening hours and they'll help you get back in.
Your courses live in Blackboard at elearn.jibc.ca. Sign in with your student account. Blackboard stays available even during most planned maintenance windows.
Use the Service Catalog to open a ticket any time, or reach the Service Desk by phone (604.528.5900) or email (servicedesk@jibc.ca) between 8:00 am and 4:00 pm, Monday to Friday.
If an email asks for your password, card number, or personal details, treat it as suspicious — JIBC will never ask for those by email. Don't click any links or open attachments. If you're unsure, contact the Service Desk and they can confirm whether it's genuine.
Stay safe online
A few habits keep your account, your marks, and your money safe. Scammers target students too — here's what to watch for.
Spot a phishing email
Phishing emails pretend to be from a bank, the Service Desk, or someone you know, and try to get your password or card details.
- No one at JIBC will ever email asking for your password.
- Hover over links to check where they really go.
- Don't open attachments you weren't expecting.
- Not sure it's real? Contact the sender by phone instead.
Watch for scams & "too good to be true" offers
Prize wins, contests you never entered, and loan or inheritance offers are almost always spam.
- Don't click links or reply.
- Skip "unsubscribe" on spam — it confirms your address is live.
- Delete it, don't forward it.
Avoid malware
Malware is harmful software that sneaks onto your device — often through a link in a fake email or a compromised web page.
- Keep your device and antivirus up to date.
- Only install software from sources you trust.
- Restart regularly so security updates can install.
Protect your account
Your login is the key to your email, courses, and personal info.
- Lock your screen whenever you step away (Windows key + L).
- Never share your password — not even with staff.
- Be cautious with unsolicited calls asking for account details.