Conflict Coaching Fundamentals

In this course, you will learn how to apply resolution theory with the best of conflict coaching skills to equip you to help others effectively and proactively deal with their conflicts in personal, workplace and community settings. This course will benefit everyone, and will be of particular interest to leaders, helpers, coaches and conflict resolvers. Conflict coaching is a dynamic method of employing careful use of powerful questions, unique listening skills, and selecting action-oriented options to create durable, values-based resolutions. The skills and applications you learn in this foundational course provide you with practical, effective methods to reduce the effects of conflict and create new options for change.

This course is available as part of the Certificate in Collaborative Conflict Resolution

About Role-Plays: This course includes small-group, coached role-plays on the final day of the course.
Role-plays and coach feedback will be recorded for your reflection and review.

Online delivery: The live online delivery of this course is scheduled from 8:30AM to 4:30PM each day, with both live video conferencing and self-access learning blocks.
Check your online access here: https://elearn.jibc. ca/

Face to Face delivery: The on-campus delivery of this course is scheduled from 8:30AM to 4:30PM each day and includes small and large group discussion and other engagement activities.