Gaming Security Officer Training (GSO)

People interested in becoming gaming security officers in BC must first complete gaming security officer training administered by JIBC and developed by JIBC and the British Columbia Lottery Corporation (BCLC).

As a Gaming Security Officer, you play a key role in maintaining gaming integrity, ensuring the comfort and safety of customers and co-workers, protecting the assets of the facility, managing access and investigating unusual activities and incidents.

The Gaming Security Officer Training Program helps you develop the skills and knowledge to perform these duties by focusing on the following key areas:

Gaming and Security Officer Duties

• Gaming Governing and Regulatory Agencies
• Security Functions and Importance of Gaming Security

Professionalism and Ethics

• What is a Professional? Professional standards of Conduct
• What are Ethics? Standards of Ethical Conduct

Customer Service

• Key Aspects of Customer Service
• Key Customer Service Skills

Laws and Regulations

• Key Provisions of Gaming Control Act
• Essential Elements of Offences
• Authorities and Powers Under the Law

Gaming Facility Protection

• Irregularities in Casino Play and Protection of Facilities
• Loan Sharking and Suspicious Activity

Basic Investigative Skills

• Conducting Interviews and Taking Statements
• Securing and Protecting Evidence
• Testifying in Court
• iTrak System

Customer and Staff Protection

• Purpose of National Use of Force Framework
• Tactical communications
• Personal safety strategies
• Care and control of suspects

Gaming Security Officer Training (SCRT-1604) is a self-paced online course. Students have up to 16 weeks to complete the course and successfully pass the final exam.

Students who successfully complete the online training and the final exam, with a minimum of 70%, will receive both their Gaming Security Officer (GSO) certificate and their Basic Security Training (BST) certificate. Certificates will be issued electronically.

Completion of the online training course, plus the final exam, must be completed before course expiry.  No extensions will be given.

As a security professional, dual certification with both your GSO and BST gives you further employment options.  You may seek employment in a casino or gaming centre, or within general security. 

Replacement Certificates
Replacement certificates are available for a fee of $38.59. Please fill out the Certificate Replacement Form.

You are required to provide a photocopy of valid government issued identification along with the Certificate Replacement Form.

Forms can be received either by mail or e-mail. Please see the Certificate Replacement Form for submission details. If you are submitting your application by e-mail, Security Training Programs will all you to collect payment upon receiving your request. If you are submitting your application by mail, you can choose to include a certified cheque or money order for $38.59.

Replacement certificates will be provided via e-mail.
 

Tuition

Tuition: $435.15

Fees

Learner Services Fee: $18.48

Refund Policy

Gaming Security Officer Training (SCRT-1604) is a continuous entry online course and not eligible for refunds. 

Specifics about refunds for JIBC students are provided in our Refunds Procedure, which is part of our Tuition Policy.

Students looking to complete the Gaming Security Training Course can register online. 

Q: If I have my BST certificate does this exempt me from having to take the GSO training?
A: No, it is mandated by BCLC that all persons working security in a casino/gaming centre be certified as a Gaming Security Officer. This course is strictly geared towards persons working in this environment.

Q: Is this course offered face-to-face in a classroom?
A: No, this course is only offered as an online course via the Justice Institute of British Columbia.

Q: What age do I have to be to take the course?
A: 19 years of age to work in a casino.  You may take the course before this but will not be able to seek work until you are the legal age.

Q: Are there any background security checks required before starting the course?
A: No, security checks are required to take the course. However, the Gaming Facility may require background checks for employment.

Q: How often is this course offered?
A: Continuous intake, you may start at any time. You have 16 weeks to complete the course and final exam after you are enrolled.  The course is self paced, no instructor, and you work through it at your own pace.