Course Details
Dealing with people who make you the target of their hostility requires emotional energy and frequently results in increased stress in the workplace, especially if it is an every-day part of your job. Learn alternatives for constructively managing hostile interactions in ways that protect your composure and preserve relationships. Identify factors that escalate the level of hostility, and learn the most effective responses to hostile behaviour. Discover and practice a model for de-escalating hostility and increase your skills in constructively confronting hostile behaviour in a variety of situations, including in person, on the phone and on video.
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Prerequisites
Course Offerings
Dec 14, 2023
Online
De-Escalating Hostility
CRES-1717-OL001
hidden text
Dec 14, 2023
Online
De-Escalating Hostility
CRES-1717-OL001
hidden text
Dates
Dec 14, 2023
Delivery
Online
Date Details
Online 2023/12/14 - 2023/12/14
Thurs 8:30am-4:30pm
Thurs 8:30am-4:30pm
Domestic Tuition
Domestic Learner Services Fee
$229.50
$3.14
International Tuition
International Learner Services Fees
$688.50
$3.14
D. Hotte
Instructor
Apr 11, 2024
Online
De-Escalating Hostility
CRES-1717-OL001
hidden text
Apr 11, 2024
Online
De-Escalating Hostility
CRES-1717-OL001
hidden text
Dates
Apr 11, 2024
Delivery
Online
Date Details
Online 2024/04/11 - 2024/04/11
Thurs 8:30am-4:30pm
Thurs 8:30am-4:30pm
Domestic Tuition
Domestic Learner Services Fee
$234.09
$3.20
International Tuition
International Learner Services Fees
$702.27
$3.20
D. Hotte
Instructor
Aug 29, 2024
Online
De-Escalating Hostility
CRES-1717-OL001
hidden text
Aug 29, 2024
Online
De-Escalating Hostility
CRES-1717-OL001
hidden text
Dates
Aug 29, 2024
Delivery
Online
Date Details
Online 2024/08/29 - 2024/08/29
Thurs 8:30am-4:30pm
Thurs 8:30am-4:30pm
Domestic Tuition
Domestic Learner Services Fee
$234.09
$3.20
International Tuition
International Learner Services Fees
$702.27
$3.20
D. Hotte
Instructor