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Course Details

Dealing with people who make you the target of their hostility requires emotional energy and frequently results in increased stress in the workplace, especially if it is an every-day part of your job. Learn alternatives for constructively managing hostile interactions in ways that protect your composure and preserve relationships. Identify factors that escalate the level of hostility, and learn the most effective responses to hostile behaviour. Discover and practice a model for de-escalating hostility and increase your skills in constructively confronting hostile behaviour in a variety of situations, including in person, on the phone and on video.

    Prerequisites

  • None
Course Offerings
Feb 10, 2022
Online
De-Escalating Hostility
CRES-1717-OL001
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Dates
Feb 10, 2022
Delivery
Online
Date Details
Online 2022/02/10 - 2022/02/10
 
Domestic Tuition
Domestic Learner Services Fee
$220.59
$3.00
International Tuition
International Learner Services Fees
$661.84
$3.00
Aug 11, 2022
Online
De-Escalating Hostility
CRES-1717-OL001
hidden text
Dates
Aug 11, 2022
Delivery
Online
Date Details
Online 2022/08/11 - 2022/08/11
Thurs  8:30am-4:30pm
Domestic Tuition
Domestic Learner Services Fee
$225.00
$3.08
International Tuition
International Learner Services Fees
$675.00
$3.08
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