JIBC Leadership & Conflict Resolution Students

Is this program right for you?

Be the one inspiring your team. If you are looking to learn to apply a collaborative approach to resolving conflict in your capacity as a leader and deepen your leadership skills, this program is for you.

Learn Collaborative Conflict Resolution

Students will learn to describe the components of a collaborative approach to resolving conflict in interpersonal relationships.

Develop Self-Awareness as a Leader

Students will gain a deeper understanding of their personal leadership style and its impact on others.

Learn more about the benefits of leadership training here.

  • Leaders in either a formal or informal capacity.
  • Emerging leaders in the public, private or not-for-profit sector.
  • Seasoned managers that are interested in building new skills and developing fresh leadership perspectives.

Program Strengths

  • Strengthen personal leadership skills  
  • Provide students with an enhanced level of self-awareness 
  • Increase personal effectiveness to lead authentically in a variety of contexts 
  • Produce significant and sustainable results 
  • Learn how to approach the resolution of workplace conflicts cooperatively and collaboratively

You will learn the foundations of collaborative conflict resolution, with a focus on personal awareness, before focusing on the foundations of the coaching approach. You will discover your skills and aptitudes as a leader and explore the current themes and skills associated with leadership today.

You will then deepen your understanding of the dynamics of leadership in challenging situations, and come away with practical strategies for leading teams and resolving interpersonal conflict collaboratively as a third-party facilitator. Your learning will culminate in a written assessment of a practical application of your skills and abilities.

Program Requirements

The certificate program is 12 days of training and a mail-in assessment. You can take courses individually or complete the certificate. Learn at your own pace – take courses when they fit your schedule.

The four required courses are scheduled several times throughout the year. Full attendance is required. The recommended time to complete this program is 2 years. The maximum time to complete this program is 4 years. You must be enrolled in the certificate program before submitting this assessment.

The assessment details can be found below:

Online Courses

Our online course format combine asynchronous (self-access) segments with synchronous (live instructor-led) sessions to provide students with hands-on, highly experiential learning opportunities. What does this look like for students?

Your course will begin with an Orientation module that allows you to set yourself up for success by introducing the course agenda or schedule, and how to access the course content, discussion boards and virtual classroom. We highly suggest working through this prior to starting the course to ensure that your technology is working and you know what times you need to set aside for your live sessions.

Your course days will be divided up into blocks where you are working through self-access materials like reading articles, watching videos, or doing knowledge-checking activities. Then other times of the day, you will meet live in your virtual classroom with your instructor and fellow classmates. During this time, you will listen to keynotes, participate in discussions and do group work in breakout rooms.

Our online courses are filled with rich content that will keep you occupied for the entire day, so it is best to plan your schedule accordingly! These courses are not a direct replica of our in-person courses, but have been designed and developed to deliver key concepts and provide you with a strong foundation in three critical competencies:

  • Capacity
  • Competence
  • Confidence

JIBC Blackboard System Requirements

Use the BB system check link to ensure your computer system is properly configured for our web courses. It verifies your browser version, settings and display settings on your computer. Click here for more on BB Browser Support. In this class, video conferencing will be used. Learners must have a camera and microphone. For an improved learning experience learners are encouraged to use a headset with mic rather than the computer speakers and internal mic. This course was previously offered in a face-to-face format only.

Upcoming Intakes

There are no specific application deadlines. Apply for this program at any time.

To view our courses offerings (online and on campus), please click here for CCR courses and here for Leadership courses.


The tuition is $2900.00.

Additional Fees
  • Certificate Enrolment Fee $75
  • Learner Services Fee 
Textbooks and Supplies

Course manuals are supplied when you attend class. If additional books or other materials are required, you will be advised when you register for the program.

STEP ONE - Apply to the Program

After checking course availability, apply online and submit your completed application form.

Student Services
Justice Institute of British Columbia
715 McBride Boulevard New Westminster, BC V3L 5T4


STEP TWO - Register for Courses

After your application has been submitted, please register for courses.

Admission Requirements

The certificate and courses are open to anyone. There are no formal admission requirements.

Q: Do I need to enroll in this program before I'm able to take courses? 

A: No. You can take courses individually, as long as you have the applicable prerequisites.

Q: Do you offer this program online? 

A: The program can be completed entirely online or in-person.

Q: I need to miss part of my course. What should I do? 

A: If you are unable to attend due to extenuating circumstances, we recommend submitting an appeal to appeals@jibc.ca explaining the reason. Participants may then transfer to another class where they will be required to attend the entire course on the new dates to receive credit.

Refunds for Continuing Studies Courses
a)    If a student withdraws 7 calendar days prior to the beginning of the course they receive a 100% refund
b)    Withdrawal with less than 7 calendar days from the start of the course are not eligible for tuition refund

For more information on refunds and appeals, please click here. 

Q: Are books and course manuals included in the tuition fees? 

A: They are supplied when you attend class. If you need to purchase books or other materials, you will be advised of the details when you register.

Q: What if I want to take one of your courses but do not want to pursue a certificate? 

A: That's fine. All of our courses are available individually, and you can mix and match them depending on your learning needs. After each course, you will receive a letter of attendance. After completing the program requirements, you will receive your certificate.

Q: Who offers this certificate?

A: This credential is offered in partnership by the Centre for Leadership and Centre for Conflict Resolution. It provides foundational leadership knowledge and practical strategies that you can apply immediately in your community and workplace setting.

Q: I'm considering enrolling in the Applied Leadership Program or the Leadership and Conflict Resolution Program. Which might be the best fit for me? 

A: The good news is you don’t have to decide now. You can take our courses without enrolling in a program. Start with the foundational courses of all our programs: "LEAD-1100 Lead Yourself First" and "CRES-1100 Foundations of Collaborative Conflict Resolution." Once you have taken these courses, you'll have a better understanding of which classes are most beneficial and of interest to you. 

All four of the courses in the Associate Certificate in Leadership and Conflict Resolution (12 days of training) can be used as credit in the Associate Certificate in Applied Leadership (20 days of training) so many of our learners will complete the smaller credential first and then go on to pursue the larger credential You can enroll in the certificate program of your choice, at any time. 

Q: I want to take a course with my team, is this possible?

A: Yes! We offer customized contract training for workplaces. Courses can be just like the tuition courses we offer or can be customized based on your client needs. For more information, please contact leadership@jibc.ca

Courses in This Program

Required Courses (6 Credits)

CRES-1100 Foundations of Collaborative Conflict Resolution CRES-1412 Conflict at Work: Leading Collaboratively
LEAD 1100 Lead Yourself FirstLEAD-1101 Leading Through Relationships
CRES-1550 Assessment: Associate Certificate in Leadership and Conflict Resolution 

If you have taken CRES-1180 Meditation Skills Level I or CRES-1200 Resolving Conflict on the Front Line, you will be able to use one of them in lieu of CRES-1412 Conflict at Work: Leading Collaboratively.

Questions about Leadership Programs?

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call604.528.5608, or fill out the form.1.888.865.7764, or fill out the form.

Leadership & Conflict Resolution Info Sessions

Learn how to improve your ability to respond to conflict and contribute to building stronger organizations and communities.

We do not have any upcoming scheduled information sessions. If you have questions about a Conflict Resolution or Leadership program or course, please email conres@jibc.ca or leadership@jibc.ca

JIBC Students in class

Areas of Training

Our widely recognized curriculum is available for delivery within your organization or community. Successful workplace training builds staff skills and gives you and your team a shared vision. We will tailor our courses and programs to meet your specific learning goals, and bring our outstanding faculty to you.

JIBC Mediation & Negotiation Area of Study

Leadership Course Date Calendar

View our Course Date Calander 

JIBC employees (mandate)

Conflict Resolution Course Date Calendar

View our Course Date Calendar