Our conflict resolution courses and programs are the most comprehensive in Canada and are delivered in three locations across British Columbia, as well as Alberta, Yukon, and online.

If you would like to improve your ability to respond to conflict and contribute to building stronger organizations and communities, you will find a course or a certificate here to meet your needs.

Our programs are designed to help you communicate more effectively and to provide you with new skills and knowledge that will enhance your relationships within your workplace, family, and community. Most courses can be taken as part of a certificate or on an individual basis.

View our latest program guide View our latest course dates 



Centre for Conflict Resolution Upcoming Events 

Mediator in a Box 
JIBC - Victoria
May 21, 2020 8:30 AM - 4:30 PM
Faculty: Julia Menard

Imagine if you had a live mediator in a box— who could pop up and hold your hand every time you needed some help tackling those tough conversations? Or your mediator in a box could come out just when you needed some way to make a stuck conversation go more productively?

The consensus among those who have already discovered Mediator in a Box is that this product does just that! As a real live Mediator, using this Box can help you feel more empowered and confident going into those conversations that matter. You can even bring the Box with you to meetings to provide support and structure.

If you want to dive deeper into the Box, JIBC Victoria Campus is offering a one-day workshop to learn about negotiation and mediation, to gain tips and tricks to go along with the Box, and most importantly, to take the opportunity to practice using the Box. This one-day workshop focuses on using the Box to initiate and engage in potentially difficult conversations before they escalate into more serious and complex conflict situations. Addressing issues early can prevent small disagreements from escalating into more serious conflicts.

By the end of this workshop, you will strengthen your capacity to engage in interest-based negotiation and mediation, learn a process that will help you tackle difficult conversations, gain skills to negotiate with another person, and learn techniques to assist others in solving their own conflicts. You also get to keep Mediator in a Box to use again and again! 

Julia Menard has a private consulting, coaching, training and mediating practice specializing in supporting Managers and Leaders to engage in conflict constructively. Julia has also been on faculty at the Centre for Conflict Resolution since 1998. 


See what our students are saying.


Gillian Robbins, JIBC Graduate
Certificate in Conflict Resolution:
Specialization in Mediation/Third-Party Intervention



Last updated February 13, 2020