Collaborative Conflict Resolution

This program is for anyone wanting to improve conflict resolution skills. It applies to workplace, family, and community issues. Learn to recognize, understand, and resolve conflicts. You will also learn how to use negotiation to find satisfactory solutions. These skills will help you build better relationships.

This program also benefits people looking to build a career in mediation for family, workplace, or civil disputes. Leaders, managers, and coaches use this training to enhance their conflict coaching skills.

Professional Applications

Mediate BC manages lists of qualified civil, family, and child protection mediators and mediation arbitrators. Some of the training hours in these courses can be applied to admission to the Mediate BC Roster. 

Family Mediators work with matters related to separation and divorce. This includes parenting arrangements, child and spousal support, and other matters in the Family Law Act (FLA). 

Are you interested in becoming a Family Justice Counselor? Select conflict resolution courses that can be a part of your application or development. 

Become an effective manager. Workplaces benefit from team members who can confidently strategize, motivate, and problem-solve at a high skill level. Inspire your team. 

You will learn the basics of working together to solve conflicts. We'll focus on understanding yourself in disagreements and connect it to social justice. You'll practice this knowledge through coaching, negotiating, and mediating. Program electives let you specialize and learn more based on your goals.

Apply for the program through Education Planner BC.

Program Strengths

• Courses are available face-to-face and/or online – check the upcoming course calendar for deliveries.
• Deepen your learning through recorded role-plays and personalized coaching. Document, reflect, and assess learning progression through your role-plays. 
• Courses include experiential learning and theoretical concepts and are balanced to enhance your practice and understanding. 
• Take courses at your own pace.
• Program students can access the online Student Campus (connect with other students, space to practice role-plays) and library resources. 
• Engagement with social justice issues such as Indigenization and equity, diversity, and inclusion.
• You will build a strong foundation in negotiation, mediation, and conflict coaching with room to specialize.
• Instructors are experienced practitioners in their fields.    

What You Need to Graduate

This is a 20-credit program of 15 required course credits (9 courses and a final assessment) and five elective credits. 

Program Format

• Continuous enrollment (enroll in courses when it suits your schedule).
• Take individual courses or work towards the completion of the certificate. 
• Face-to-face and online delivery options.
• Most courses are one to five days long and run between 8:30 AM - 4:30 PM. 
• Some courses require students to be enrolled in the program to register. These restrictions are noted in the course description. 
• JIBC guidelines recommend that students complete program requirements within four years to remain current in their learning and practice.  

Final Assessment Pathways

• Conflict Coaching  
  • requires CRES-1231 Advanced Conflict Coaching as one of your electives 
• Collaborative Conversation 
  • does not require specific electives 
• Negotiation 
  • requires CRES-1270 Advanced Negotiation as one of your electives 
• Mediation 
  • requires CRES-1410 Advanced Mediation as one of your electives  
• Family Mediation 
  • we strongly recommend you take appropriate Family Justice courses that support your interests 

Tuition

Pay for individual courses as you go. Tuition for the complete program totals approximately $10,330.   

Additional Fees

Certificate Enrollment Fee of $75 (at Education Planner BC).

Textbooks

All course materials are supplied. 

STEP 1 - Apply to the Program

Visit Education Planner BC to apply for the program.

STEP 2 - Register for Courses

Plan your program progress and register online for courses that fit your schedule. 
Check the course calendar for scheduled courses. Review the pre-requisite map for course pathways (under “key links” on the program page). 

Need assistance? Check out the registration help page. You can also contact conres@jibc.ca. 

Contact conres@jibc.ca to be placed on the waiting list for full courses, and sign up for the Conflict Resolution newsletter to hear about added or upcoming deliveries. 
 

Financial Aid and Awards

Financial aid and awards are available for JIBC students. Learn more. 
 

International Applicants

International applicants are encouraged to review the International Studies page for guidance on how to apply and other details.  

Q:  What if a course is cancelled and I have booked non-refundable airline tickets?

Occasionally, circumstances beyond our control occur and result in a course being cancelled.  Cancellation notices are sent out a minimum 7 days in advance of the course date.  As JIBC is not responsible for travel expenses incurred by students, you may want to consider flight cancellation insurance.

Q:  What if I just want to take a few courses - not the entire program?

You may take individual courses without program enrollment. 

Some courses are restricted to program students only or have prerequisites. Please see the Program Pre-requisite Map to learn which courses require program enrollment and contact conres@jibc.ca if you need an exception. 

Q:  How long do I have to complete the program requirements? 

We recommend you complete the program requirements within four years of registration to keep your learning current before your final assessment. See  Program Completion and Credentials policy. If you require more time than the four-year guidelines, please contact conres@jibc.ca.  

Q:  I’ve completed the Certificate in Collaborative Conflict Resolution. How should I list my credentials?

When you complete and have been awarded your Certificate in Collaborative Conflict Resolution, it would be appropriate to record that as: Cert. ConRes in email signatures, business cards, LinkedIn profiles, etc. (see faculty biographies for examples). 

Q:  Do I have to register and pay for all certificate courses at once?

No, students may register and pay for the courses as they go. 

Q:  Is there a discount for paying all at once?

No, the program costs are the same regardless of payment schedule. 

Q:  The course offering I want is full. What can I do?

Contact conres@jibc.ca to be put on a waitlist for your preferred class delivery. Empty seats are filled on a first-come-first-served basis. 

Check upcoming courses on the course calendar for available seats, especially in the 10 days leading up to the class start date. You will not be able to register for a class after 8:30 AM on the first day of class. 

Q:  I have relevant education or experience, can I waive some courses?  

If you do not have the prerequisites for a specific course but you have applicable education or experience, apply for a course requisite waiver:  Requisite Waiver Request Form.    

If you have credit transfers from other post-secondary institutions and organizations where course or program equivalencies have been established, see Credit Transfer page for details. 

A Prior Learning Assessment (PLA) is an assessment process based on the belief that adults acquire knowledge and skills through life and work experiences that match what we, at JIBC, teach in a specific course or program. See Prior Learning Assessment page for details.   

Please allow ample time to review and process requests. Depending on the complexity of the request, more time may be required to assess and administer.  

Q:  I need receipts for my employer or to submit taxes. Where do I get them? 

Go to myjibc.ca and log into the Student Self-Service portal with your JIBC login and password. In the left-hand menu bar, click on financial information to print a receipt. You can also download applicable tax receipts; See Tax Receipts for details.  

Q:  What kind of career does the Certificate in Collaborative Conflict Resolution prepare me for?

Please review Who should take this program section above or the list of suggestions under the header Careers on the Areas of Study page.   Careers may include Family Justice Counsellor, Family Mediator or Manager.     

Q:  I still have questions, can I speak to a Student Advisor?

Yes, go here to book an appointment or contact conres@jibc.ca.  

Q:  What if want to join the MediateBC roster?

Go to MediateBC website to review current requirements.