Collaborative Conflict Resolution Program

Is this program right for you?

Build a strong foundation to effectively engage in all aspects of negotiation, mediation and conflict coaching. You can take individual courses or work towards the completion of the certificate. 

A New Focus

Explore the role of important social justice issues such as Indigenization, equity, diversity, and inclusion in conflict engagement.

Theory and Practice

Gain the theoretical knowledge and applied skills to effectively participate in collaborative, interest-based, conflict engagement and resolution.

Check out our article on the top benefits of conflict resolution training here.

  • Leaders and managers who want to learn how to recognize, understand, and resolve conflict more effectively, and build more productive relationships with clients and colleagues.
  • Anyone looking to gain the skills to collaborative conflict resolution in support of your workplace, community or family. 
  • Those looking to use negotiation as problem-solving process to find mutually satisfactory solutions. 
  • Those wanting to build a career in the field of mediation resolving family, workplace and civil disputes. 
  • Coaches who wish to supplement their training with conflict coaching training.  

Professional Applications

Mediate BC manages lists of qualified civil, family and child protection mediators as well as mediation arbitrators. Some of the training hours in these courses can be applied towards admission to the Mediate BC Roster.  See Applying to the Roster for details.


Family Mediators work with matters generally related to separation and divorce, parenting arrangements, child and spousal support and other matters related to the Family Law Act (FLA).  See Family Mediator page for details. 


Interested in being a family justice counselor? Select conflict resolution courses that can be part of your application or development. See Family Justice Counsellor page for details.  


Be an effective Manager - Work places benefit from team members who can confidently strategize, motivate and problem-solve at a high skill level.  Inspire your team; see the Manager page for details. 


Supplement your national or international coaching certification with courses on Conflict Coaching, to coach others through challenging situations. Work with strong emotions related to conflicts, and examine the impact of face-saving, resistance, and power dynamics within the context of conflict conversations. 

You will learn the foundations of collaborative conflict resolution with a focus on self-awareness in conflict and with a grounding in social justice. You will apply this understanding through conflict engagement processes including coaching, negotiation and mediation. Program electives allow you to specialize and expand your learning according to your personal or professional goals. 


Apply for the program through Education Planner BC.


Program Strengths
  • Courses are available face-to-face and/or online – check the upcoming course calendar for upcoming deliveries.
  • Deepen your learning through recorded role-plays and personalized coaching. Document, reflect, and assess learning progression through your role-plays. 
  • Courses include experiential learning and theoretical concepts and are balanced to enhance your practice and understanding. 
  • Take courses at your own pace – see the Pre-requisite Map under “Key Links” on the program page to plan and to map your progress; enroll in your next course via the course schedule page.
  • Program students can access the online Student Campus (connect with other students, space to practice role-plays) and library resources. 
  • Engagement with social justice issues such as Indigenization, and equity, diversity, and inclusion.
  • You will build a strong foundation in negotiation, mediation, and conflict coaching with room to specialize.
  • Instructors are experienced practitioners in their field (see Faculty bios).    

What You Need to Graduate

This is a 20-credit program of 15 required course credits (9 courses and a final assessment) and five elective credits. 

Program Format

  • Continuous enrollment (enroll in courses when it suits your schedule).
  • Take individual courses or work towards the completion of the certificate. 
  • Face-to-face and online delivery options.
  • Most courses are between one to five consecutive days and run between 8:30AM to 4:30PM. 
  • Some courses require students to be enrolled in the program to register. These restrictions are noted in the course description. 
  • JIBC guidelines recommend that students complete program requirements within four years in order to maintain current in their learning and practice.  

Final Assessment Pathways

  • Conflict Coaching  
    • requires CRES-1231 Advanced Conflict Coaching as one of your electives 
  • Collaborative Conversation 
    • does not require specific electives 
  • Negotiation 
    • requires CRES-1270 Advanced Negotiation as one of your electives 
  • Mediation 
    • requires CRES-1410 Advanced Mediation as one of your electives  
  • Family Mediation 


Pay for individual courses as you go. Tuition for the complete program totals approximately $10,330.   

Additional Fees

Certificate Enrollment Fee of $75 (at Education Planner BC).


All course materials are supplied. 

STEP 1 - Apply to the Program

Go to Education Planner BC  

STEP 2 - Register for Courses

Plan your program progress and register online for courses that fit with your schedule. Check the course calendar for scheduled courses and to register and review the pre-requisite map for course pathways (under “key links” on the program page).  Need assistance? Consult the registration help page for assistance in registration or contact for assistance in identifying appropriate courses or pathway. 


Contact to be placed on waiting list for full courses, and sign up for the Conflict Resolution newsletter to be the first to hear about added or upcoming deliveries. 

Financial Aid and Awards

Financial aid and awards are available for JIBC students. Contact the financial aid office for details. 

International Applicants

International applicants are encouraged to review the International Studies page for guidance on how to apply and other details.  

Q:  What if I’d like to just take a few courses and not the entire program?

You may take individual courses without program enrollment. Program enrollment does come with benefits, which are outlined below.  

Some courses are restricted to program students only or have pre-requisites. Please see this Program Pre-requisite Map to see which courses require program enrollment and contact if you require an exception. 

Q:  How long do I have to complete the program requirements? 

We recommend that you complete the program requirements within four years of your program registration, in order to keep your learning current and up to date prior to your final assessment. See  Program Completion and Credentials policy. If you require more time than the four-year guidelines, please contact  

Q:  I’ve completed the Certificate in Collaborative Conflict Resolution. How should I list my credentials?

When you complete and have been awarded your Certificate in Collaborative Conflict Resolution, it would appropriate to record that as: Cert. ConRes  in email signatures, business cards, LinkedIn profiles, etc. (see Faculty biographies for examples). 


Q:  Do I have to register and pay for all the certificate courses all at once?

No, students may register and pay for the courses as they go. 


Q:  Is there a discount for paying all at once?

No, the program costs are the same regardless of payment schedule. 


Q:  The course offering I want is full. What can I do?

Contact to be put on a waitlist for your preferred class delivery. Staff will contact waitlisted people if a space comes available – empty seats are filled on a first come first serve basis. 

Check upcoming courses on the course calendar for available seats, especially in the 10 days leading up to the class start date. You will not be able to register for a class after 8:30am on the first day of class. 


Q:  I have relevant education or experience, can I waive some courses?  

If you do not have the pre-requisites for a specific course but you have applicable education or experience, apply for a course requisite waiver:  Requisite Waiver Request Form.    

If you have credit transfers from other post-secondary institutions and organizations where course or program equivalencies have been established, see Credit Transfer page for details. 

A Prior Learning Assessment (PLA) is an assessment process based on the belief that adults acquire knowledge and skills through life and work experiences that match what we, at JIBC, teach in a specific course or program. See Prior Learning Assessment page for details.   

Please allow ample time to review and process requests. Depending on the complexity of the request, more time may be required to assess and administer.  


Q:  I need receipts for my employer or to submit taxes. Where do I get them? 

Go to and login to the Student Self-Service portal with your JIBC login and password. In the left hand menu bar, click on financial information to print a receipt. You can also download applicable tax receipts; See Tax Receipts for details.  


Q:  I took a course online, how do I get a hard copy of the manual? 

Print the manual from the online Learning Portal, or contact  Some manuals are available for purchase, exclusively for students who were enrolled in the course. 


Q:  What kind of career does the Certificate in Collaborative Conflict Resolution prepare me for?

Please review Who should take this program section above or the list of suggestions under the header Careers on the Areas of Study page.   Careers may include Family Justice Counsellor, Family Mediator or Manager.     


Q:  I still have questions, can I speak to a Student Advisor?

Yes, go here to book an appointment or contact  


Q:  What if want to join the MediateBC roster?

Go to MediateBC website to review current requirements.  

Questions about Conflict Resolution Programs?

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